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For Companies At a Glance
- Tasks: Provide first and second line IT support, logging issues and resolving them efficiently.
- Company: Join a growing catering company with a focus on innovation and collaboration.
- Benefits: Competitive salary of £30,000, with opportunities for professional growth.
- Other info: Dynamic role with potential for career advancement and continuous improvement initiatives.
- Why this job: Make a real difference by improving IT services and user satisfaction.
- Qualifications: Experience in 1st and 2nd line support, preferably in a catering environment.
The predicted salary is between 30000 - 30000 £ per year.
Peaple Talent is partnered with a growing catering company that requires an IT Service Desk Analyst to provide first and second line support across the Neptune business, in person, by phone and by email during specified business hours.
Responsibilities
- Offer first and second line IT support, logging and diagnosing issues, resolving where possible and escalating when necessary.
- Maintain accurate records of all enquiries to ensure user satisfaction.
- Identify and participate in continuous service improvement initiatives to increase first‑time fix rates through innovation and collaboration.
- Assist with hardware installation and replacement programmes.
Qualifications
- 1st and 2nd line support experience, preferably within a catering or similar environment.
- Experience with SQL and Hyper‑V.
- Background in service desk operations.
- Valid driver’s licence and, if required, SC clearance.
Package
Basic salary: £30,000 per annum.
To apply, send your CV to Peaple Talent. Shortlisted candidates will be considered for a first interview.
IT Service Desk Analyst in London employer: Peaple Talent
Contact Detail:
Peaple Talent Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Service Desk Analyst in London
✨Tip Number 1
Network like a pro! Reach out to folks in the catering industry or IT support roles on LinkedIn. A friendly chat can open doors and give you insider info about the company culture.
✨Tip Number 2
Prepare for the interview by brushing up on your SQL and Hyper-V skills. We want you to shine when they ask about your technical know-how, so practice some common scenarios you might face on the job.
✨Tip Number 3
Show off your problem-solving skills! During the interview, share specific examples of how you've resolved issues in the past. This will demonstrate your ability to handle first and second line support effectively.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace IT Service Desk Analyst in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in 1st and 2nd line support, especially if you've worked in a catering or similar environment. We want to see how your skills match the job description!
Showcase Your Problem-Solving Skills: In your application, give examples of how you've logged and diagnosed IT issues in the past. We love seeing candidates who can demonstrate their ability to resolve problems efficiently!
Highlight Continuous Improvement: Mention any initiatives you've been part of that aimed at improving service delivery. We’re all about innovation and collaboration, so show us how you’ve contributed to bettering processes!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to keep track of your application and ensure it gets the attention it deserves.
How to prepare for a job interview at Peaple Talent
✨Know Your Tech Inside Out
Make sure you brush up on your first and second line support skills. Be ready to discuss your experience with SQL and Hyper-V, as well as any specific challenges you've faced in previous roles. This will show that you're not just familiar with the tech, but that you can handle real-world issues.
✨Showcase Your Problem-Solving Skills
Prepare examples of how you've logged, diagnosed, and resolved IT issues in the past. Think about times when you had to escalate a problem and how you communicated that to users. This will demonstrate your ability to maintain user satisfaction and contribute to service improvement initiatives.
✨Get Familiar with the Company Culture
Research the catering company and understand their values and mission. Tailor your responses to reflect how your skills and experiences align with their goals. This will help you connect with the interviewers and show that you're genuinely interested in being part of their team.
✨Prepare Questions to Ask
Have a few thoughtful questions ready to ask at the end of the interview. Inquire about their current IT challenges or how they measure success in the service desk role. This shows that you're proactive and engaged, and it gives you valuable insights into the position.