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For Companies At a Glance
- Tasks: Lead the strategic development of customer experience solutions on Amazon platforms.
- Company: Award-winning consultancy transforming customer connections with innovative CX technologies.
- Benefits: Competitive salary, remote-first culture, and flexible hybrid working options.
- Why this job: Shape a high-growth practice and influence strategy at scale.
- Qualifications: 8-10+ years in CX leadership, ideally within the Amazon ecosystem.
- Other info: Join a certified 'Great Place to Work' with excellent career growth opportunities.
The predicted salary is between 48000 - 72000 ÂŁ per year.
Peaple Talent is working with an innovative, award-winning customer experience consultancy that is transforming how organisations connect with their customers using next-generation Amazon-focused CX technologies and platforms. We’re looking for a Head of Amazon CX Practice to lead the strategic development, growth, and delivery of customer experience solutions across Amazon platforms. You’ll play a pivotal role in shaping the vision of the Amazon CX practice, driving operational excellence, and guiding teams through complex, large-scale CX transformations.
Why You’ll Love It
- Lead and shape a high-growth Amazon CX practice
- Work with cutting-edge CX and cloud technologies
- Remote-first with flexible hybrid working
- Influence strategy, governance, and innovation at scale
- Be part of a certified “Great Place to Work” culture
What You’ll Bring
- 8–10+ years’ experience in CX leadership roles, ideally within the Amazon ecosystem
- Deep understanding of Amazon Seller Central and related tools
- Strong leadership, stakeholder management, and communication skills
- Proven experience managing cross-functional teams and complex programmes
- Strong analytical and data-driven decision-making capability
Nice to Have
- Experience growing and scaling a practice or business unit
- Background in pre-sales, solution shaping, and client engagement
- Technical understanding of AWS and Amazon Connect environments
- Experience driving governance, risk, and compliance in regulated environments
- Eligibility for SC clearance
Head of Amazon CX Practice in Liverpool employer: Peaple Talent
Contact Detail:
Peaple Talent Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Head of Amazon CX Practice in Liverpool
✨Tip Number 1
Network like a pro! Reach out to your connections in the CX and Amazon space. Attend industry events or webinars, and don’t be shy about introducing yourself. We all know that sometimes it’s not just what you know, but who you know!
✨Tip Number 2
Showcase your expertise! Create a portfolio or case studies highlighting your past successes in CX leadership roles. We want to see how you've driven transformations and influenced strategy. This is your chance to shine!
✨Tip Number 3
Prepare for interviews by diving deep into the company’s culture and values. Understand their approach to customer experience and think about how your vision aligns with theirs. We’re all about finding the right fit!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive and engaged. Let’s get you on board!
We think you need these skills to ace Head of Amazon CX Practice in Liverpool
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Head of Amazon CX Practice role. Highlight your experience in CX leadership and any specific achievements related to Amazon platforms. We want to see how your background aligns with our innovative approach!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about customer experience and how you can lead our Amazon CX practice. Be sure to mention any relevant tools or technologies you’ve worked with that relate to the role.
Showcase Your Leadership Skills: We’re looking for someone who can lead teams through complex transformations. In your application, share examples of how you've successfully managed cross-functional teams and driven operational excellence in previous roles.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity. We can’t wait to see what you bring to the table!
How to prepare for a job interview at Peaple Talent
✨Know Your Amazon CX Inside Out
Make sure you have a solid grasp of Amazon Seller Central and the tools associated with it. Brush up on your knowledge of customer experience technologies and how they integrate with Amazon platforms. This will not only show your expertise but also your genuine interest in the role.
✨Showcase Your Leadership Skills
Prepare examples that highlight your leadership experience, especially in managing cross-functional teams. Think about specific challenges you've faced and how you navigated them. This will demonstrate your capability to lead the Amazon CX practice effectively.
✨Be Data-Driven
Since the role requires strong analytical skills, come prepared with data-driven insights from your previous roles. Discuss how you've used analytics to make decisions or improve customer experiences. This will showcase your ability to leverage data in shaping strategies.
✨Engage with Their Vision
Research the company’s vision and values, especially regarding their approach to customer experience. Be ready to discuss how your own vision aligns with theirs and how you can contribute to their goals. This shows that you're not just looking for a job, but are genuinely interested in being part of their journey.