At a Glance
- Tasks: Provide first-line IT support and resolve technical issues for users.
- Company: Join a leading professional services organisation with a dynamic team.
- Benefits: Competitive salary, annual bonus, generous leave, and private medical insurance.
- Other info: Great opportunities for career growth and skill development.
- Why this job: Kickstart your IT career and develop your skills in a supportive environment.
- Qualifications: Experience in 1st Line IT Support and knowledge of Microsoft technologies.
The predicted salary is between 33750 - 41250 £ per year.
We have partnered with a leading professional services organisation who are looking for an IT Triage Technician to join their Technology Service Desk.
This is a great opportunity to join a supportive and dynamic team, develop your technical skill set and gain exposure to a broad range of IT technologies.
The Role
- Provide first-line IT support across applications, hardware and end-user technologies, acting as the first point of contact for users.
- Log, triage, diagnose, resolve and elevate incidents and service requests, taking ownership through to resolution wherever possible.
- Assess support requests across phone, email, in-person and remote channels, prioritising issues based on urgency and business impact.
- Install, configure, upgrade and maintain software and devices, including new builds and technology set‑ups.
- Complete user administration and Microsoft Intune tasks, while working with the wider Technology team to identify recurring issues and improve service delivery.
The Candidate
- Previous experience providing 1st Line IT Support, including incident triage, troubleshooting and resolution.
- Good working knowledge of Microsoft technologies including Windows, Microsoft Office, Exchange, Active Directory, Group Policy and SCCM.
- Experience supporting IT applications, hardware and end-user technologies within a professional or business environment.
- Knowledge of Microsoft Intune and mobile device administration would be advantageous, alongside familiarity with business applications.
- Strong troubleshooting, organisation and customer service skills, with a proactive, team-focused approach and excellent attention to detail.
The Package
- Highly competitive salary + annual performance-related bonus.
- 25 days’ annual leave + bank holidays, with increases for length of service.
- Up to 5% employer pension contribution + 4× salary life assurance.
- Private medical insurance.
- #J-18808-Ljbffr
IT Technician employer: Peaple Talent
Join a world-renowned agency in London that champions a culture of innovation and collaboration, where your expertise in Marketing Mix Modelling will be valued and nurtured. With competitive salaries, flexible hybrid working arrangements, and a strong focus on employee development, this company not only empowers you to excel in your role but also supports your professional growth through comprehensive training opportunities. Experience a workplace that prioritises meaningful insights and impactful results, making it an exceptional employer for those looking to make a difference in the marketing analytics landscape.
StudySmarter Expert Advice🤫
We think this is how you could land IT Technician
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Peaple Talent values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Peaple Talent might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Peaple Talent!
✨Direct Apply to Peaple Talent
Let's not forget to apply directly through the Peaple Talent website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace IT Technician
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Peaple Talent.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Peaple Talent. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Peaple Talent
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
