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For Companies At a Glance
- Tasks: Support global users with IT issues via phone, email, and remote assistance.
- Company: Join a Bristol-based legal practice known for its award-winning culture and innovation.
- Benefits: Enjoy private medical insurance, income protection, and life assurance.
- Why this job: Be part of a supportive team that prioritises employee growth and development.
- Qualifications: Experience in technical support within a Microsoft environment is essential.
- Other info: This is a full-time role with opportunities for career advancement.
The predicted salary is between 36000 - 60000 £ per year.
We are supporting a Bristol based legal practice who are looking to onboard a Service Desk Engineer to provide support to Global users. With a sterling reputation, diverse practice areas, and a commitment to innovation, they offer a unique platform for your career growth. Our client has continuously won numerous awards around best culture, best practice and company of the year in their industry. They put employees at the heart of their business model, offering ongoing support and development programmes for you to succeed.
The Role:
- Provide phone, email, and remote support to IT system users across multiple international locations
- Ensure timely resolution of incidents, aiming for first-time fixes and escalating when necessary
- Develop IT solutions that meet business needs and user requirements
The Candidate:
- Experience in technical support within a Microsoft environment
- Mobile device support including troubleshooting and administration
- Experience supporting remote access and flexible working solutions
The Package:
- Private Medical Insurance
- Income Protection
- Life assurance
Interested? If you think you're right for this role, then click the 'Apply Now' button and send us your CV.
Contact Detail:
Peaple Talent Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Service Desk Engineer
✨Tip Number 1
Familiarise yourself with the specific IT systems and tools used in legal practices. Understanding the unique challenges faced by legal professionals can give you an edge during interviews.
✨Tip Number 2
Highlight your experience with remote support solutions, as this role involves assisting users across multiple international locations. Be ready to discuss specific scenarios where you've successfully resolved issues remotely.
✨Tip Number 3
Showcase your problem-solving skills by preparing examples of how you've achieved first-time fixes in previous roles. This will demonstrate your ability to meet the expectations of timely incident resolution.
✨Tip Number 4
Research the company culture and values of the legal practice. Being able to articulate how your personal values align with theirs can make a strong impression during the interview process.
We think you need these skills to ace IT Service Desk Engineer
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the specific requirements and responsibilities of the IT Service Desk Engineer position. Tailor your application to highlight relevant experience in technical support, particularly within a Microsoft environment.
Highlight Relevant Experience: In your CV and cover letter, emphasise your experience with mobile device support, troubleshooting, and remote access solutions. Use specific examples to demonstrate how you've successfully resolved incidents and met user needs in previous roles.
Craft a Compelling Cover Letter: Write a cover letter that not only outlines your qualifications but also conveys your enthusiasm for the role and the company. Mention their commitment to employee development and how you align with their values and culture.
Proofread Your Application: Before submitting, thoroughly proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which is crucial in an IT support role.
How to prepare for a job interview at Peaple Talent
✨Know Your Technical Stuff
Make sure you're well-versed in the technical skills required for the role, especially within a Microsoft environment. Brush up on troubleshooting techniques and be ready to discuss your experience with mobile device support and remote access solutions.
✨Understand the Company Culture
Research the legal practice's values and culture. Since they pride themselves on their employee-centric approach, be prepared to discuss how you align with their commitment to innovation and support for staff development.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities. Prepare examples of past incidents you've resolved, focusing on your approach to achieving first-time fixes and how you escalate issues when necessary.
✨Show Enthusiasm for Continuous Learning
Highlight your willingness to grow and learn within the role. Discuss any ongoing training or certifications you've pursued, as this aligns with the company's focus on employee development and career growth.
