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- Tasks: Manage ticket prioritisation and resolution in a dynamic IT support environment.
- Company: Join Route 101, a top-rated workplace partnering with industry leaders in clean energy tech.
- Benefits: Enjoy competitive pay, 25-30 days leave, and a solid pension scheme.
- Why this job: Be part of a supportive team focused on continuous improvement and professional growth.
- Qualifications: A passion for IT, problem-solving skills, and a willingness to learn are essential.
- Other info: This role requires SC Clearance eligibility and is based in Bristol.
The predicted salary is between 28000 - 33000 £ per year.
This range is provided by Peaple Talent. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
Base pay range
Direct message the job poster from Peaple Talent
Principal Renewables Consultant – PT Renewables
Supporting a sustainable future by providing expert talent solutions across the Clean-Energy sector.
Job Title: Incident Coordinator
Are you an IT Support Engineer looking to move away from ticket resolution and try something new?
Our key client, Route 101, has asked us to exclusively support them with hiring an Incident Coordinator to support their latest and largest public sector contact centre implementation.
Route 101 has been voted a \”Great Place To Work\” and partners with industry giants like Zendesk, Amazon, NICE, and Calabrio to help businesses build seamless customer connections using the latest contact centre technology.
Location: Bristol, 5 days a week
No sponsorship provided, SC Clearance eligibility needed.
The role:
This role will sit in the Support Team and focus on ticket management and resolution for their Zendesk ITSM tool. Key responsibilities include:
- Help prioritise tickets and workload with Engineers
- Timely ticket management, sharing updates/ progress reports with customers
- Continuous improvement of the ticketing management processes
- Trigger technical escalations where required
- Run reports and trend analysis to share with Execs and customers
What will help you succeed in this role?
- A willingness to learn about incident and problem management within an ITIL environment
- A good understanding of IT or Telecoms environments
- Good problem-solving and troubleshooting skills
The salary & benefits:
- Competitive salary of £28,000-£33,000 per annum
- 25 days annual leave (increasing to 30 days with tenure)
- Pension scheme: 5% employee + 4% employer (scaling up to 9% employee + 8% employer matched)
- Opportunities for professional development & career growth
Seniority level
- Mid-Senior level
Employment type
- Full-time
Job function
- Information Technology
Industries
- IT Services and IT Consulting
Referrals increase your chances of interviewing at Peaple Talent by 2x
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Incident Coordinator employer: Peaple Talent
Contact Detail:
Peaple Talent Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Incident Coordinator
✨Tip Number 1
Familiarise yourself with the ITIL framework, as this role heavily involves incident and problem management. Understanding the principles of ITIL will not only help you in the interview but also demonstrate your commitment to the role.
✨Tip Number 2
Brush up on your knowledge of Zendesk and similar ITSM tools. Being able to discuss your experience or understanding of ticket management systems will show that you're ready to hit the ground running.
✨Tip Number 3
Prepare examples of how you've successfully prioritised tasks and managed workloads in previous roles. This will highlight your organisational skills and ability to handle pressure, which are crucial for an Incident Coordinator.
✨Tip Number 4
Network with professionals in the IT support and incident management fields. Engaging with others can provide insights into the role and may even lead to referrals, increasing your chances of landing the job.
We think you need these skills to ace Incident Coordinator
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the key responsibilities and required skills for the Incident Coordinator position. Tailor your application to highlight your relevant experience in ticket management and IT support.
Highlight Relevant Experience: In your CV and cover letter, emphasise any previous roles where you managed tickets or worked in an ITIL environment. Use specific examples to demonstrate your problem-solving skills and ability to work with tools like Zendesk.
Craft a Strong Cover Letter: Write a personalised cover letter that addresses why you are interested in the Incident Coordinator role at Route 101. Mention your willingness to learn and how your background aligns with their needs, particularly in continuous improvement and technical escalations.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for the role.
How to prepare for a job interview at Peaple Talent
✨Understand the Role
Make sure you thoroughly understand the responsibilities of an Incident Coordinator. Familiarise yourself with ticket management, prioritisation, and the Zendesk ITSM tool, as these will be key topics during your interview.
✨Showcase Problem-Solving Skills
Prepare examples from your past experiences where you've successfully resolved issues or improved processes. Highlight your troubleshooting skills and how they can benefit the team at Route 101.
✨Familiarise with ITIL Principles
Since the role involves incident and problem management within an ITIL environment, brush up on ITIL concepts. Be ready to discuss how you can apply these principles in real-world scenarios.
✨Ask Insightful Questions
Prepare thoughtful questions about the company's culture, the support team dynamics, and opportunities for professional development. This shows your genuine interest in the role and helps you assess if it's the right fit for you.
