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- Tasks: Lead a team of Analysts while providing top-notch technical support.
- Company: Join a well-established retail business making waves in the industry.
- Benefits: Enjoy 25 days holiday, private healthcare, pension, and Pluralsight training.
- Why this job: Perfect for tech enthusiasts who love mentoring and driving team success.
- Qualifications: Must be an experienced 2nd Line Engineer with Microsoft stack knowledge.
- Other info: Role based in Bristol or Swindon with travel between sites.
The predicted salary is between 42000 - 49000 £ per year.
Service Desk Supervisor – £35,000 – Bristol/Swindon Peaple Talent has partnered with an established retail business who are looking for a new Service Desk Supervisor.
Reporting to the Service Desk Manager, the Service Desk Supervisor will be responsible for oversight of a small team of Analysts whilst also providing technical support. This will include KPI and SLA management, 1-2-1’s, and mentoring and coaching of junior staff.
The successful candidate will be an experienced 2nd Line Engineer with broad exposure across the Microsoft stack. An understanding of telephony technologies and experience of learning bespoke software is also important.
This role can be based out of Bristol or Swindon with frequent travel between the two sites.
Excellent knowledge of service desk processes and metrics, including KPI, SLA, reporting
Good understanding of M365 suite, including SharePoint and Teams
Proactive team player who enjoys helping others
Driving licence and able to drive between Bristol and Swindon sites.
25 days holiday allowance plus bank holidays
~ Private healthcare
~ Pension
~ Pluralsight training
ICT Service Desk employer: Peaple Talent
Contact Detail:
Peaple Talent Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land ICT Service Desk
✨Tip Number 1
Make sure to highlight your experience with the Microsoft stack, especially M365, SharePoint, and Teams. Familiarity with these tools is crucial for the Service Desk Supervisor role, so be ready to discuss specific projects or tasks where you've utilized them.
✨Tip Number 2
Demonstrate your leadership skills by preparing examples of how you've mentored or coached junior staff in previous roles. This will show that you can effectively manage a team and contribute to their development.
✨Tip Number 3
Familiarize yourself with service desk processes, KPIs, and SLAs. Being able to discuss how you've managed these metrics in past positions will set you apart as a candidate who understands the importance of performance measurement.
✨Tip Number 4
Since the role involves travel between Bristol and Swindon, ensure you mention your driving license and willingness to commute. This shows your commitment and readiness for the job's requirements.
We think you need these skills to ace ICT Service Desk
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience as a 2nd Line Engineer and your familiarity with the Microsoft stack. Include specific examples of your work with KPI and SLA management, as well as any mentoring or coaching roles you've held.
Craft a Strong Cover Letter: In your cover letter, emphasize your proactive approach to team collaboration and your passion for helping others. Mention your understanding of service desk processes and how you can contribute to the team's success.
Showcase Relevant Skills: Clearly outline your technical skills, especially your knowledge of M365 suite, SharePoint, and Teams. If you have experience with telephony technologies or bespoke software, make sure to include that as well.
Proofread Your Application: Before submitting, carefully proofread your application to ensure there are no typos or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Peaple Talent
✨Show Your Leadership Skills
As a Service Desk Supervisor, you'll be overseeing a team. Be prepared to discuss your previous leadership experiences, how you've managed teams, and any specific examples of mentoring or coaching junior staff.
✨Demonstrate Technical Proficiency
Make sure you can talk confidently about your experience as a 2nd Line Engineer, especially with the Microsoft stack. Be ready to answer technical questions and provide examples of how you've solved complex issues in the past.
✨Understand Service Desk Metrics
Familiarize yourself with key performance indicators (KPIs) and service level agreements (SLAs). Be prepared to discuss how you've used these metrics to improve service desk operations in your previous roles.
✨Prepare for Travel Logistics
Since this role involves travel between Bristol and Swindon, ensure you have a valid driving license and can discuss your flexibility regarding travel. This shows your commitment to the role and readiness to meet the job's requirements.
