At a Glance
- Tasks: Design and implement AI-driven solutions to enhance customer engagement.
- Company: Join an award-winning provider transforming customer experience with AI technology.
- Benefits: Remote work, competitive salary, and opportunities for professional growth.
- Other info: Collaborative environment with exciting projects and career advancement opportunities.
- Why this job: Be at the forefront of conversational AI innovation and make a real impact.
- Qualifications: Experience with conversational AI platforms and strong communication skills.
The predicted salary is between 60000 - 80000 € per year.
Peaple Talent is partnering with an award-winning customer experience and contact centre solutions provider that is transforming how organisations engage with customers through AI-powered technology and next-generation CX platforms. This is an exciting opportunity to join a business at the forefront of conversational AI innovation, working alongside leading technology partners to deliver impactful digital transformation projects.
We’re looking for an experienced Technical Consultant with a passion for conversational AI, customer experience, and emerging technologies. You’ll play a key role in designing, developing, and implementing AI-driven solutions across voice and digital channels, helping organisations enhance customer engagement and operational efficiency.
What You’ll Bring
- Proven experience working with omni-channel conversational AI platforms such as Cognigy, Omilia OCP, Ultimate AI, or similar
- Strong background in conversational design, including dialogue creation, flowchart design, user testing, and solution handovers
- Experience developing and optimising conversational AI systems across voice and digital channels
- Understanding of contact centre environments and customer experience transformation projects
- Ability to analyse AI platform data and map ROI to deliver actionable business insights
- Experience designing proactive AI agents capable of anticipating customer needs
- Strong communication and stakeholder management skills, with the ability to translate technical concepts into business-friendly language
- Experience collaborating with cross-functional teams to deliver secure, scalable, and customer-focused solutions
Nice to Have
- Experience integrating emotional intelligence into AI-driven customer interactions
- Exposure to multimodal AI capabilities, including text, voice, and image-based interactions
- Knowledge of CCaaS and CX technologies such as Zendesk, Amazon Connect, NICE, or Calabrio
- Experience working within secure or regulated environments
- Eligibility for SC Clearance
- Understanding of AI analytics, automation strategy, and operational performance improvement
- Passion for emerging AI technologies and customer engagement innovation
Locations
Technical Consultant in Hampshire, Portsmouth employer: Peaple Talent
Join an award-winning leader in customer experience and contact centre solutions, where innovation meets opportunity. As a Technical Consultant in the UK, you'll thrive in a dynamic remote work culture that champions collaboration and professional growth, while contributing to transformative AI projects that enhance customer engagement. With a focus on cutting-edge technology and a commitment to employee development, this role offers a unique chance to be at the forefront of conversational AI advancements.
StudySmarter Expert Advice🤫
We think this is how you could land Technical Consultant in Hampshire, Portsmouth
✨Tip Number 1
Network like a pro! Reach out to folks in the industry, attend webinars, and join relevant online communities. The more connections you make, the better your chances of hearing about job openings before they even hit the market.
✨Tip Number 2
Show off your skills! Create a portfolio or a personal website showcasing your projects and achievements in conversational AI. This gives potential employers a taste of what you can do and sets you apart from the crowd.
✨Tip Number 3
Prepare for interviews by practising common questions and scenarios related to technical consulting and conversational AI. We recommend doing mock interviews with friends or using online platforms to boost your confidence.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive and eager to join our team.
We think you need these skills to ace Technical Consultant in Hampshire, Portsmouth
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Technical Consultant role. Highlight your experience with conversational AI platforms and any relevant projects you've worked on. We want to see how your skills align with what we're looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about conversational AI and how you can contribute to our mission. Keep it engaging and make sure to connect your experiences to the job description.
Showcase Your Communication Skills:As a Technical Consultant, you'll need to communicate complex ideas clearly. In your application, demonstrate your ability to translate technical jargon into business-friendly language. This will show us that you can effectively engage with stakeholders.
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It helps us keep track of applications and ensures you get all the updates directly from us. Plus, it’s super easy!
How to prepare for a job interview at Peaple Talent
✨Know Your Tech Inside Out
Make sure you’re well-versed in the omni-channel conversational AI platforms mentioned in the job description, like Cognigy or Omilia OCP. Brush up on your knowledge of conversational design and be ready to discuss specific projects where you've implemented these technologies.
✨Showcase Your Problem-Solving Skills
Prepare examples of how you've tackled challenges in previous roles, especially those related to customer experience transformation. Be ready to explain how you analysed AI platform data to deliver actionable insights that improved engagement or efficiency.
✨Communicate Like a Pro
Since strong communication skills are key, practice explaining complex technical concepts in simple terms. Think about how you would describe your work to someone without a tech background, as this will help you connect with stakeholders during the interview.
✨Demonstrate Your Passion for AI
Let your enthusiasm for emerging AI technologies shine through. Share your thoughts on the future of conversational AI and how you see it evolving in customer engagement. This will show that you're not just qualified, but genuinely excited about the field.
