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- Tasks: Design and deliver innovative Amazon Connect solutions for enterprise customers.
- Company: Dynamic SaaS and cloud solutions provider with a focus on customer engagement.
- Benefits: Competitive salary, hybrid work model, and opportunities for professional growth.
- Why this job: Join a cutting-edge team and make a real impact in cloud technology.
- Qualifications: Experience with Amazon Connect and AWS, strong problem-solving skills.
- Other info: Engage in exciting projects and represent the company at industry events.
The predicted salary is between 75000 - 85000 £ per year.
A growing SaaS and cloud solutions provider is seeking an experienced Technical Solutions Consultant with strong Amazon Connect and AWS expertise to join its Solution Engineering team, supporting complex enterprise and public-sector customer engagements. You’ll play a critical role in designing, demonstrating, and delivering Amazon Connect contact centre and customer experience solutions, translating business requirements into scalable, cloud-native architectures. This role spans the full pre-sales lifecycle and is suited to someone who thrives in customer-facing technical environments. This is a senior, consultative role focused on solution design, cloud architecture, and AWS-native integrations, without people-management responsibilities.
What You’ll Do
- Act as a technical specialist for Amazon Connect–based solutions throughout the pre-sales cycle
- Lead discovery sessions to understand customer contact centre, CX, and integration requirements
- Design end-to-end solutions using Amazon Connect and the wider AWS ecosystem (e.g. Lambda, Lex, S3, DynamoDB, API Gateway)
- Define solution architectures, integrations, and commercial inputs including usage-based AWS pricing models
- Create and deliver high-impact Amazon Connect demonstrations and proof-of-concepts
- Produce pre-sales artefacts including proposals, RFP responses, and statements of work
- Support complex, transformational engagements with a strong focus on cloud architecture and system integration
- Maintain trusted relationships with key accounts, ensuring awareness of current and upcoming AWS and platform capabilities
- Contribute to R&D initiatives, keeping solutions aligned with evolving AWS services and CX technologies
- Represent the business at industry events, webinars, and customer briefings
- Maintain and evolve internal Amazon Connect lab and demo environments
What You’ll Bring
- Proven experience designing and delivering Amazon Connect contact centre solutions
- Strong hands-on knowledge of the AWS ecosystem, particularly services commonly used with Amazon Connect
- Experience integrating Amazon Connect with CRMs and third-party platforms via APIs and web-based integrations
- Solid understanding of cloud-native architecture, scalability, and security best practices
- A consultative mindset, with the ability to translate business needs into technical solutions
- Confidence presenting complex AWS solutions to technical and non-technical stakeholders
- Strong organisational skills and the ability to manage multiple customer engagements autonomously
- Excellent analytical and problem-solving skills, focused on practical, customer-first outcomes
- Relevant AWS or Amazon Connect certifications are highly desirable
- Excellent written and spoken English
Technical Solutions Consultant in England employer: Peaple Talent
Contact Detail:
Peaple Talent Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Solutions Consultant in England
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend meetups, webinars, or even online forums related to AWS and Amazon Connect. You never know who might have a lead on your dream job!
✨Tip Number 2
Show off your skills! Create a portfolio showcasing your previous projects with Amazon Connect and AWS. This can be a game-changer during interviews, as it gives potential employers a tangible look at what you can do.
✨Tip Number 3
Practice makes perfect! Prepare for technical interviews by brushing up on your AWS knowledge and problem-solving skills. Mock interviews with friends or using online platforms can help you feel more confident when it’s your turn.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got some fantastic opportunities waiting for you, and applying directly can sometimes give you an edge. Plus, it shows you’re genuinely interested in joining our team!
We think you need these skills to ace Technical Solutions Consultant in England
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Technical Solutions Consultant role. Highlight your experience with Amazon Connect and AWS, and don’t forget to showcase any relevant projects or achievements that demonstrate your skills in designing cloud-native solutions.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for this role. Talk about your consultative mindset and how you’ve successfully translated business needs into technical solutions in the past.
Showcase Your Communication Skills: Since this role involves customer-facing interactions, make sure your written application reflects your strong communication skills. Use clear, concise language and avoid jargon unless it’s necessary to demonstrate your expertise.
Apply Through Our Website: We encourage you to apply through our website for the best chance of getting noticed. It’s super easy, and you’ll be able to attach all your documents in one go. Plus, we love seeing applications come directly from our site!
How to prepare for a job interview at Peaple Talent
✨Know Your AWS Stuff
Make sure you brush up on your knowledge of Amazon Connect and the wider AWS ecosystem. Be ready to discuss how you've designed and delivered solutions using these tools in the past. Prepare specific examples that showcase your hands-on experience with services like Lambda, Lex, and DynamoDB.
✨Understand the Customer's Needs
Before the interview, research the company and its customer base. Think about how you can lead discovery sessions to uncover their contact centre and customer experience requirements. Show them that you can translate those needs into scalable, cloud-native architectures.
✨Practice Your Presentation Skills
Since this role involves presenting complex solutions, practice explaining your ideas clearly and confidently. Prepare a mini demo or proof-of-concept that you can walk them through, highlighting your ability to create high-impact demonstrations that resonate with both technical and non-technical stakeholders.
✨Showcase Your Problem-Solving Skills
Be ready to discuss real-world challenges you've faced in previous roles and how you tackled them. Highlight your analytical skills and focus on practical, customer-first outcomes. This will demonstrate your consultative mindset and ability to manage multiple engagements effectively.
