Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Resolve customer support requests and manage technical issues with Windows and Linux servers.
- Company: Dynamic website building company in Gloucestershire with a focus on innovation.
- Benefits: Competitive salary of £22,000 plus a 10% bonus and career development opportunities.
- Other info: Great opportunity for growth in a fast-paced tech environment.
- Why this job: Join a supportive team and enhance your IT skills while making customers happy.
- Qualifications: Experience in IT support, Windows, Office 365, and strong customer service skills.
The predicted salary is between 22000 - 22000 £ per year.
Peaple Talent has partnered with a website building company looking for a Server Support Engineer. Our client is looking for someone with understanding within Office 365/Windows.
The Role
- You will be primarily responsible for taking ownership of support requests ensuring they are resolved to the customer’s satisfaction.
- Based in office you will be tasked with the following:
- Creating a record of each customer problem and spot trends when applicable
- Escalation of issues to senior technical teams where appropriate
- Ensuring customer expectations are managed correctly and that these expectations are met
- Educating the customer where possible, to reduce their need to contact support
- Promote and provide support for new products and technologies
- Maintain an up to date knowledge of our products, hosting technologies and our competitors
- Management of Windows and Linux server operating systems
- Carrying out bespoke installations and/or maintenance based on customer requirements
- Troubleshoot and solve complex technical issues to the customer’s satisfaction
The Candidate
- The ideal candidate for this server support engineer will have relevant experience of Windows and has preferably worked in IT support.
- You’ll also need a background in Office 365.
- Plus, it’s vital that you have experience within customer service.
- In addition, you’ll need (driver license/SC clearance etc.).
The Package
- Basic salary: £22,000 per annum
- Benefits: 10% bonus
Server Support Engineer in England employer: Peaple Talent
Contact Detail:
Peaple Talent Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Server Support Engineer in England
✨Tip Number 1
Get to know the company inside out! Research their products, services, and culture. This way, when you walk into that interview, you can show them you’re not just another candidate but someone who genuinely cares about what they do.
✨Tip Number 2
Practice makes perfect! Run through common interview questions related to server support and customer service. We recommend doing mock interviews with friends or family to build your confidence and refine your answers.
✨Tip Number 3
Don’t forget to showcase your problem-solving skills! Be ready to discuss specific examples where you’ve tackled technical issues or improved customer satisfaction. This is your chance to shine and show how you can add value to their team.
✨Tip Number 4
Finally, apply through our website! It’s the best way to ensure your application gets noticed. Plus, we’re always on the lookout for passionate individuals like you who want to make a difference in the tech world.
We think you need these skills to ace Server Support Engineer in England
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience with Windows and Office 365. We want to see how your skills match the role, so don’t be shy about showcasing relevant projects or tasks you've tackled in the past.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about server support and how you can help our customers. We love seeing enthusiasm and a bit of personality!
Show Off Your Customer Service Skills: Since customer satisfaction is key for us, make sure to mention any previous roles where you’ve excelled in customer service. Share specific examples of how you’ve resolved issues or educated customers in the past.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Peaple Talent
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Windows and Office 365. Be ready to discuss specific features and how they can benefit customers. This will show that you’re not just familiar with the tools, but that you can also educate others about them.
✨Customer Service is Key
Since this role involves a lot of customer interaction, prepare examples of how you've successfully handled customer issues in the past. Think about times when you managed expectations or resolved a tricky situation to the customer's satisfaction.
✨Problem-Solving Mindset
Be ready to demonstrate your troubleshooting skills. You might be asked to solve a hypothetical technical issue during the interview, so practice explaining your thought process clearly and logically. Show them how you approach complex problems!
✨Stay Updated on Industry Trends
Familiarise yourself with the latest trends in server technologies and hosting solutions. Being able to discuss competitors and new products will not only impress your interviewers but also show that you're proactive and passionate about the field.