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- Tasks: Provide first and second line IT support, logging issues and resolving them efficiently.
- Company: Join a growing catering company with a focus on innovation and collaboration.
- Benefits: Competitive salary of £30,000, with opportunities for career growth.
- Other info: Dynamic work environment with a chance to participate in service improvement initiatives.
- Why this job: Make a real impact by improving IT services and user satisfaction.
- Qualifications: Experience in 1st and 2nd line support, preferably in a catering environment.
The predicted salary is between 30000 - 30000 £ per year.
Peaple Talent is partnered with a growing catering company that requires an IT Service Desk Analyst to provide first and second line support across the Neptune business, in person, by phone and by email during specified business hours.
Responsibilities:
- Offer first and second line IT support, logging and diagnosing issues, resolving where possible and escalating when necessary.
- Maintain accurate records of all enquiries to ensure user satisfaction.
- Identify and participate in continuous service improvement initiatives to increase first‑time fix rates through innovation and collaboration.
- Assist with hardware installation and replacement programmes.
Qualifications:
- 1st and 2nd line support experience, preferably within a catering or similar environment.
- Experience with SQL and Hyper‑V.
- Background in service desk operations.
- Valid driver’s licence and, if required, SC clearance.
Package:
Basic salary: £30,000 per annum.
To apply, send your CV to Peaple Talent. Shortlisted candidates will be considered for a first interview.
IT Service Desk Analyst in England employer: Peaple Talent
Contact Detail:
Peaple Talent Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Service Desk Analyst in England
✨Tip Number 1
Network like a pro! Reach out to folks in the catering industry or IT support roles on LinkedIn. A friendly chat can sometimes lead to job opportunities that aren’t even advertised.
✨Tip Number 2
Prepare for those interviews! Brush up on your first and second line support skills, and be ready to share examples of how you’ve solved problems in the past. We want to see your troubleshooting magic!
✨Tip Number 3
Show off your passion for continuous improvement! Think about how you can contribute to increasing first-time fix rates and be ready to discuss your ideas during interviews. Innovation is key!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace IT Service Desk Analyst in England
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your 1st and 2nd line support experience, especially if you've worked in a catering or similar environment. We want to see how your skills match the role, so don’t be shy about showcasing relevant experiences!
Showcase Your Problem-Solving Skills: As an IT Service Desk Analyst, you'll be logging and diagnosing issues. Use your application to demonstrate how you've resolved problems in the past. We love seeing examples of innovation and collaboration that led to successful outcomes!
Keep It Professional Yet Friendly: While we appreciate a casual tone, remember to keep it professional. Your written application should reflect your ability to communicate effectively, just like you would when providing support over the phone or via email.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of applications and ensures you don’t miss out on any important updates. Plus, it’s super easy!
How to prepare for a job interview at Peaple Talent
✨Know Your Tech Inside Out
Make sure you brush up on your first and second line support skills. Familiarise yourself with common issues in IT service desks, especially those related to catering environments. Being able to discuss specific scenarios where you've resolved issues will impress the interviewers.
✨Showcase Your Problem-Solving Skills
Prepare examples of how you've logged, diagnosed, and resolved IT issues in the past. Highlight any instances where you escalated problems effectively. This will demonstrate your ability to maintain user satisfaction and contribute to continuous service improvement.
✨Get Comfortable with SQL and Hyper-V
Since experience with SQL and Hyper-V is preferred, make sure you can talk about your familiarity with these technologies. If you have any projects or experiences that involved these tools, be ready to share them during the interview.
✨Be Ready for Scenario Questions
Expect scenario-based questions that test your response to real-life IT support situations. Practice articulating your thought process clearly and concisely. This will show that you can think on your feet and handle pressure effectively.