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- Tasks: Lead analytics strategy and enhance customer experience using advanced AI technologies.
- Company: Join a rapidly growing tech provider transforming customer engagement.
- Benefits: Remote work, competitive salary, and opportunities for professional growth.
- Other info: Dynamic role with opportunities to lead and innovate in a complex environment.
- Why this job: Shape the future of customer experience with cutting-edge analytics solutions.
- Qualifications: Proven experience in CX transformation and strong analytics expertise required.
The predicted salary is between 70000 - 90000 £ per year.
Peaple Talent is partnering with an innovative and rapidly growing customer experience technology provider that is transforming the way organisations engage with customers through cutting-edge CCaaS and AI-driven analytics solutions. This is a fantastic opportunity to join a business delivering large-scale digital transformation programmes for high-profile customers, where you’ll play a pivotal role in shaping analytics strategy, operational insight, and customer experience outcomes.
We’re looking for an experienced Interaction Analytics leader who thrives in complex transformation environments and is passionate about delivering insight-led customer experience improvements through advanced analytics and AI technologies.
What You’ll Bring:
- Proven experience delivering large-scale contact centre or CX transformation programmes
- Strong hands-on expertise with NICE CXone Interaction Analytics, including speech and text analytics
- Experience leading end-to-end analytics delivery across discovery, design, build, deployment, and optimisation
- Ability to lead multiple analytical and technical workstreams in parallel within complex programmes
- Strong stakeholder management skills, with experience engaging senior leadership and executive-level customers
- Excellent communication skills, with the ability to translate complex analytics and AI concepts into actionable business insight
- Experience designing and implementing analytics operating models, taxonomies, and insight-to-action frameworks
- Strong understanding of AI-driven insight generation, sentiment analysis, trend analysis, and operational intelligence
- Experience working within regulated or complex enterprise environments
- Ability to provide leadership, coaching, and governance across analytics and transformation teams
Nice to Have:
- Experience working within central government or highly regulated environments
- Knowledge of alternative enterprise analytics platforms such as Genesys, Verint, or CallMiner
- Familiarity with wider CX technologies including Quality Management, Workforce Management, and automation solutions
- Experience working closely with vendors, commercial teams, and programme governance boards
- Understanding of data governance, assurance, and audit requirements within large organisations
- Eligibility for SC clearance
- Experience supporting AI literacy and responsible AI adoption within operational teams
- Certifications or accreditations relevant to CX, analytics, Agile delivery, or IT service management
Interaction Analytics Lead in England employer: Peaple Talent
Contact Detail:
Peaple Talent Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Interaction Analytics Lead in England
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend relevant events, and engage with professionals on platforms like LinkedIn. We can’t stress enough how important it is to make those personal connections that could lead to job opportunities.
✨Tip Number 2
Prepare for interviews by practising common questions and scenarios related to interaction analytics. We recommend doing mock interviews with friends or using online resources to get comfortable discussing your experience with NICE CXone and AI-driven analytics.
✨Tip Number 3
Showcase your expertise! Create a portfolio or case studies that highlight your previous work in CX transformation programmes. We love seeing tangible examples of how you’ve delivered insights and improvements in past roles.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we’re always on the lookout for passionate candidates who are ready to make an impact in the customer experience space.
We think you need these skills to ace Interaction Analytics Lead in England
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Interaction Analytics Lead role. Highlight your experience with NICE CXone and any relevant analytics projects you've led. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about customer experience and how your background in analytics can drive insights. Keep it engaging and personal – we love a good story!
Showcase Your Communication Skills: Since this role involves engaging with senior leadership, make sure to demonstrate your communication prowess in your application. Use clear, concise language and avoid jargon where possible. We want to see how you can translate complex concepts into actionable insights!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at StudySmarter!
How to prepare for a job interview at Peaple Talent
✨Know Your Analytics Inside Out
Make sure you’re well-versed in NICE CXone Interaction Analytics, especially speech and text analytics. Brush up on your knowledge of AI-driven insights and be ready to discuss how you've applied these in previous roles.
✨Showcase Your Transformation Experience
Prepare specific examples of large-scale contact centre or CX transformation programmes you've led. Highlight your role in the end-to-end analytics delivery process and how you managed multiple workstreams simultaneously.
✨Engage with Stakeholders
Demonstrate your strong stakeholder management skills by preparing to discuss how you've engaged with senior leadership and executive-level customers. Think of instances where your communication skills helped translate complex analytics into actionable insights.
✨Be Ready for Technical Questions
Expect questions about designing analytics operating models and insight-to-action frameworks. Familiarise yourself with data governance and audit requirements, as well as any relevant certifications that could set you apart.