At a Glance
- Tasks: Design and implement AI-driven solutions to enhance customer engagement.
- Company: Join an award-winning provider transforming customer experience with AI.
- Benefits: Remote work, competitive salary, and opportunities for professional growth.
- Other info: Collaborate with cross-functional teams in a dynamic, tech-driven environment.
- Why this job: Be at the forefront of conversational AI innovation and make a real impact.
- Qualifications: Experience with conversational AI platforms and strong communication skills.
The predicted salary is between 60000 - 80000 £ per year.
Peaple Talent is partnering with an award-winning customer experience and contact centre solutions provider that is transforming how organisations engage with customers through AI-powered technology and next-generation CX platforms. This is an exciting opportunity to join a business at the forefront of conversational AI innovation, working alongside leading technology partners to deliver impactful digital transformation projects.
We’re looking for an experienced Technical Consultant with a passion for conversational AI, customer experience, and emerging technologies. You’ll play a key role in designing, developing, and implementing AI-driven solutions across voice and digital channels, helping organisations enhance customer engagement and operational efficiency.
What You’ll Bring
- Proven experience working with omni-channel conversational AI platforms such as Cognigy, Omilia OCP, Ultimate AI, or similar
- Strong background in conversational design, including dialogue creation, flowchart design, user testing, and solution handovers
- Experience developing and optimising conversational AI systems across voice and digital channels
- Understanding of contact centre environments and customer experience transformation projects
- Ability to analyse AI platform data and map ROI to deliver actionable business insights
- Experience designing proactive AI agents capable of anticipating customer needs
- Strong communication and stakeholder management skills, with the ability to translate technical concepts into business-friendly language
- Experience collaborating with cross-functional teams to deliver secure, scalable, and customer-focused solutions
Nice to Have
- Experience integrating emotional intelligence into AI-driven customer interactions
- Exposure to multimodal AI capabilities, including text, voice, and image-based interactions
- Knowledge of CCaaS and CX technologies such as Zendesk, Amazon Connect, NICE, or Calabrio
- Experience working within secure or regulated environments
- Eligibility for SC Clearance
- Understanding of AI analytics, automation strategy, and operational performance improvement
- Passion for emerging AI technologies and customer engagement innovation
Conversational AI Consultant in England employer: Peaple Talent
As a Conversational AI Consultant at Peaple Talent, you will be part of an award-winning team that is revolutionising customer engagement through cutting-edge AI technology. The company fosters a collaborative and innovative work culture, offering extensive opportunities for professional growth and development in the rapidly evolving field of conversational AI. With a remote working model, you can enjoy a flexible work-life balance while contributing to impactful digital transformation projects that enhance customer experiences across various industries.
StudySmarter Expert Advice🤫
We think this is how you could land Conversational AI Consultant in England
✨Tip Number 1
Network like a pro! Reach out to folks in the conversational AI space on LinkedIn or at industry events. We can’t stress enough how personal connections can open doors that applications alone can’t.
✨Tip Number 2
Show off your skills! Create a portfolio showcasing your work with conversational AI platforms. We love seeing real examples of dialogue design and user testing – it’s a great way to stand out from the crowd.
✨Tip Number 3
Prepare for interviews by brushing up on your knowledge of customer experience transformation projects. We want to hear how you’ve tackled challenges in the past and how you can bring that expertise to the table.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we’re always on the lookout for passionate individuals ready to make an impact in conversational AI.
We think you need these skills to ace Conversational AI Consultant in England
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that match the Conversational AI Consultant role. Highlight your experience with omni-channel platforms and conversational design to catch our eye!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Share your passion for conversational AI and how your background aligns with our mission at StudySmarter. Be genuine and let your personality come through.
Showcase Your Projects:If you've worked on any relevant projects, don’t hold back! Include examples of AI-driven solutions you've designed or implemented. We love seeing real-world applications of your skills.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity in conversational AI!
How to prepare for a job interview at Peaple Talent
✨Know Your Conversational AI Stuff
Make sure you brush up on your knowledge of omni-channel conversational AI platforms like Cognigy or Omilia OCP. Be ready to discuss your experience with dialogue creation and flowchart design, as these are crucial for the role.
✨Showcase Your Problem-Solving Skills
Prepare examples of how you've developed and optimised conversational AI systems in the past. Highlight specific projects where you enhanced customer engagement or operational efficiency, and be ready to explain the impact of your work.
✨Communicate Like a Pro
Since strong communication is key, practice translating technical concepts into business-friendly language. Think about how you can explain complex ideas simply, especially when discussing AI analytics and ROI mapping.
✨Collaborate and Connect
Be prepared to talk about your experience working with cross-functional teams. Share examples of how you've collaborated to deliver secure and scalable solutions, and emphasise your stakeholder management skills.
