At a Glance
- Tasks: Provide second-line technical support for end-user computing and infrastructure issues.
- Company: Join a dynamic tech team focused on innovative solutions.
- Benefits: Competitive salary, flexible working hours, and opportunities for professional growth.
- Other info: Exciting environment with plenty of room for career advancement.
- Why this job: Be the go-to problem solver and make a real difference in tech support.
- Qualifications: Experience with Windows, Microsoft 365, and strong troubleshooting skills required.
The predicted salary is between 38250 - 46750 £ per year.
About the role
To provide second-line technical support across end-user computing, business application and infrastructure environments, acting as the primary escalation point for issues that cannot be resolved at first line level.
- Job responsibilities
- Triage infrastructure alerts and incidents across servers, networks, Wi-Fi, connectivity, cloud services, backups and site technology.
- Support the restoration of services during major or business-critical incidents, assisting with technical investigation, user communication and incident coordination.
- Provide initial technical triage for incidents affecting business-critical applications, identifying impacted users, functions, sites and overall business impact.
- Reproduce application issues where possible and capture detailed diagnostic information, including error messages, screenshots, timestamps, affected transactions and relevant user details.
- Log and manage application support cases with internal technical teams and external suppliers, ensuring incidents are supported by accurate and comprehensive technical evidence.
- Maintain ownership of escalated application incidents through to resolution, coordinating communication between end users, suppliers and internal stakeholders.
- Knowledge, Skills & Experience
- Experience taking ownership of incidents and service requests through to resolution.
- Practical knowledge of Windows 10/11, Microsoft 365 administration, Active Directory and Microsoft Entra ID.
- Experience building, configuring, deploying and supporting laptops, desktops, mobile devices, printers and peripherals.
- Working knowledge of endpoint management, software deployment, patching and device security controls.
- Working knowledge of networking fundamentals, including TCP/IP, DNS, DHCP, LAN, Wi-Fi and VPN troubleshooting.
- Experience performing initial triage of server, network, connectivity, backup or other infrastructure-related incidents.
- Ability to gather and clearly document technical evidence, business impact, reproduction steps and troubleshooting completed.
- Experience using an ITSM platform and working to Incident, Request, Change, Problem and SLA processes.
- Strong understanding of IT security principles, access control and the safe handling of company data.
- #J-18808-Ljbffr
2nd Line Infrastructure Engineer in Chippenham employer: Peaple Talent
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StudySmarter Expert Advice🤫
We think this is how you could land 2nd Line Infrastructure Engineer in Chippenham
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Peaple Talent values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Peaple Talent might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Peaple Talent!
✨Direct Apply to Peaple Talent
Let's not forget to apply directly through the Peaple Talent website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace 2nd Line Infrastructure Engineer in Chippenham
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Peaple Talent.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Peaple Talent. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Peaple Talent
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
