At a Glance
- Tasks: Design and implement AI-driven solutions to enhance customer engagement.
- Company: Join an award-winning provider transforming customer experience with AI technology.
- Benefits: Remote work, competitive salary, and opportunities for professional growth.
- Other info: Collaborate with cross-functional teams in a dynamic, tech-driven environment.
- Why this job: Be at the forefront of conversational AI innovation and make a real impact.
- Qualifications: Experience with conversational AI platforms and strong communication skills.
The predicted salary is between 50000 - 70000 € per year.
Peaple Talent is partnering with an award-winning customer experience and contact centre solutions provider that is transforming how organisations engage with customers through AI-powered technology and next-generation CX platforms. This is an exciting opportunity to join a business at the forefront of conversational AI innovation, working alongside leading technology partners to deliver impactful digital transformation projects.
We’re looking for an experienced Technical Consultant with a passion for conversational AI, customer experience, and emerging technologies. You’ll play a key role in designing, developing, and implementing AI-driven solutions across voice and digital channels, helping organisations enhance customer engagement and operational efficiency.
What You’ll Bring
- Proven experience working with omni-channel conversational AI platforms such as Cognigy, Omilia OCP, Ultimate AI, or similar
- Strong background in conversational design, including dialogue creation, flowchart design, user testing, and solution handovers
- Experience developing and optimising conversational AI systems across voice and digital channels
- Understanding of contact centre environments and customer experience transformation projects
- Ability to analyse AI platform data and map ROI to deliver actionable business insights
- Experience designing proactive AI agents capable of anticipating customer needs
- Strong communication and stakeholder management skills, with the ability to translate technical concepts into business-friendly language
- Experience collaborating with cross-functional teams to deliver secure, scalable, and customer-focused solutions
Nice to Have
- Experience integrating emotional intelligence into AI-driven customer interactions
- Exposure to multimodal AI capabilities, including text, voice, and image-based interactions
- Knowledge of CCaaS and CX technologies such as Zendesk, Amazon Connect, NICE, or Calabrio
- Experience working within secure or regulated environments
- Eligibility for SC Clearance
- Understanding of AI analytics, automation strategy, and operational performance improvement
- Passion for emerging AI technologies and customer engagement innovation
Technical Consultant in Chesterfield employer: Peaple Talent
Join an award-winning leader in customer experience and contact centre solutions, where innovation meets opportunity. As a Technical Consultant in the UK, you'll thrive in a remote work culture that champions collaboration and professional growth, while contributing to transformative AI projects that enhance customer engagement. With a focus on employee development and a commitment to cutting-edge technology, this company offers a unique environment for those passionate about shaping the future of conversational AI.
StudySmarter Expert Advice🤫
We think this is how you could land Technical Consultant in Chesterfield
✨Tip Number 1
Network like a pro! Reach out to folks in the industry, attend webinars, and join relevant online communities. The more connections we make, the better our chances of landing that Technical Consultant gig.
✨Tip Number 2
Show off your skills! Create a portfolio showcasing your work with conversational AI platforms. We can use this to demonstrate our expertise and make a lasting impression during interviews.
✨Tip Number 3
Prepare for those tricky interview questions! Brush up on your knowledge of omni-channel conversational AI and be ready to discuss how you've tackled challenges in previous roles. We want to show that we’re the perfect fit for the team.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure our application gets noticed. Plus, it shows we’re genuinely interested in joining the team at the forefront of AI innovation.
We think you need these skills to ace Technical Consultant in Chesterfield
Some tips for your application 🫡
Tailor Your CV:Make sure your CV speaks directly to the role of Technical Consultant. Highlight your experience with conversational AI platforms and any relevant projects you've worked on. We want to see how your skills align with what we're looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to showcase your passion for conversational AI and customer experience. Tell us why you're excited about this opportunity and how you can contribute to our team at StudySmarter.
Showcase Your Technical Skills:Don’t forget to mention your technical expertise in conversational design and AI systems. We love seeing examples of your work, so if you have any case studies or projects that demonstrate your skills, include them!
Apply Through Our Website:We encourage you to apply through our website for a smoother application process. It helps us keep everything organised and ensures your application gets the attention it deserves. We can't wait to hear from you!
How to prepare for a job interview at Peaple Talent
✨Know Your Conversational AI Stuff
Make sure you brush up on your knowledge of omni-channel conversational AI platforms like Cognigy or Omilia OCP. Be ready to discuss your experience with dialogue creation and flowchart design, as these are crucial for the role.
✨Showcase Your Problem-Solving Skills
Prepare examples of how you've developed and optimised conversational AI systems in the past. Highlight specific projects where you enhanced customer engagement or operational efficiency, and be ready to explain the impact of your work.
✨Communicate Like a Pro
Since strong communication is key, practice translating technical jargon into business-friendly language. Think about how you can explain complex concepts simply, especially when discussing AI-driven solutions with stakeholders.
✨Get Familiar with the Company’s Tech Stack
Research the technologies and tools used by the company, such as Zendesk or Amazon Connect. Understanding their tech stack will not only help you answer questions more effectively but also show your genuine interest in the role and the company.
