At a Glance
- Tasks: Design and implement AI-driven solutions to enhance customer engagement.
- Company: Join an award-winning provider transforming customer experience with AI technology.
- Benefits: Remote work, competitive salary, and opportunities for professional growth.
- Other info: Collaborate with cross-functional teams in a dynamic, tech-driven environment.
- Why this job: Be at the forefront of conversational AI innovation and make a real impact.
- Qualifications: Experience with conversational AI platforms and strong communication skills.
The predicted salary is between 60000 - 80000 € per year.
Peaple Talent is partnering with an award-winning customer experience and contact centre solutions provider that is transforming how organisations engage with customers through AI-powered technology and next-generation CX platforms. This is an exciting opportunity to join a business at the forefront of conversational AI innovation, working alongside leading technology partners to deliver impactful digital transformation projects.
We’re looking for an experienced Technical Consultant with a passion for conversational AI, customer experience, and emerging technologies. You’ll play a key role in designing, developing, and implementing AI-driven solutions across voice and digital channels, helping organisations enhance customer engagement and operational efficiency.
What You’ll Bring
- Proven experience working with omni-channel conversational AI platforms such as Cognigy, Omilia OCP, Ultimate AI, or similar
- Strong background in conversational design, including dialogue creation, flowchart design, user testing, and solution handovers
- Experience developing and optimising conversational AI systems across voice and digital channels
- Understanding of contact centre environments and customer experience transformation projects
- Ability to analyse AI platform data and map ROI to deliver actionable business insights
- Experience designing proactive AI agents capable of anticipating customer needs
- Strong communication and stakeholder management skills, with the ability to translate technical concepts into business-friendly language
- Experience collaborating with cross-functional teams to deliver secure, scalable, and customer-focused solutions
Nice to Have
- Experience integrating emotional intelligence into AI-driven customer interactions
- Exposure to multimodal AI capabilities, including text, voice, and image-based interactions
- Knowledge of CCaaS and CX technologies such as Zendesk, Amazon Connect, NICE, or Calabrio
- Experience working within secure or regulated environments
- Eligibility for SC Clearance
- Understanding of AI analytics, automation strategy, and operational performance improvement
- Passion for emerging AI technologies and customer engagement innovation
Technical Consultant in Cheltenham employer: Peaple Talent
As a Technical Consultant at our award-winning customer experience and contact centre solutions provider, you'll be part of a dynamic team that is revolutionising customer engagement through cutting-edge AI technology. We pride ourselves on fostering a collaborative work culture that encourages innovation and professional growth, offering remote flexibility to ensure a healthy work-life balance. Join us to not only enhance your skills in conversational AI but also to contribute to meaningful projects that drive digital transformation across various industries.
StudySmarter Expert Advice🤫
We think this is how you could land Technical Consultant in Cheltenham
✨Tip Number 1
Network like a pro! Reach out to folks in the industry, attend webinars, and join relevant online communities. The more connections you make, the better your chances of landing that Technical Consultant gig.
✨Tip Number 2
Show off your skills! Create a portfolio showcasing your work with conversational AI platforms. Highlight projects where you've designed and implemented solutions, as this will make you stand out to potential employers.
✨Tip Number 3
Prepare for interviews by brushing up on your knowledge of AI technologies and customer experience strategies. Be ready to discuss how you've tackled challenges in previous roles and how you can bring value to the team.
✨Tip Number 4
Don't forget to apply through our website! We love seeing candidates who are proactive and engaged. Plus, it gives you a chance to showcase your enthusiasm for the role right from the start.
We think you need these skills to ace Technical Consultant in Cheltenham
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that match the Technical Consultant role. Highlight your experience with conversational AI platforms and customer experience projects to grab our attention!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Share your passion for conversational AI and how your background aligns with our mission. Be sure to mention any relevant projects or achievements that showcase your expertise.
Showcase Your Communication Skills:As a Technical Consultant, you'll need to translate complex tech concepts into easy-to-understand language. Use your application to demonstrate your communication skills—make it clear and engaging!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us during the process!
How to prepare for a job interview at Peaple Talent
✨Know Your Conversational AI Stuff
Make sure you brush up on your knowledge of omni-channel conversational AI platforms like Cognigy or Omilia OCP. Be ready to discuss your experience with dialogue creation and flowchart design, as these are key aspects of the role.
✨Showcase Your Problem-Solving Skills
Prepare examples of how you've developed and optimised conversational AI systems in the past. Think about specific challenges you faced and how you overcame them, especially in contact centre environments.
✨Communicate Like a Pro
Since you'll need to translate technical concepts into business-friendly language, practice explaining complex ideas simply. This will help you connect with stakeholders and demonstrate your strong communication skills.
✨Be Ready for Teamwork
Collaboration is key in this role, so think of instances where you've worked with cross-functional teams. Highlight how you contributed to delivering secure and customer-focused solutions, as this will show you're a team player.
