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- Tasks: Collaborate with teams to improve contact centre processes and support a government programme.
- Company: Join a dynamic consultancy focused on enhancing contact centre delivery quality.
- Benefits: Enjoy a competitive salary, 25 days leave, private healthcare, and travel insurance.
- Why this job: Be part of impactful projects while developing your analytical and communication skills.
- Qualifications: 3+ years in similar roles; public sector experience is a bonus.
- Other info: Eligibility for SC clearance is required for this role.
The predicted salary is between 33000 - 77000 ÂŁ per year.
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This range is provided by Peaple Talent. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
Base pay range
Direct message the job poster from Peaple Talent
We have partnered exclusively with a growing contact centre consultancy looking to onboard a Business Analyst. You’ll work closely with cross-functional teams to enhance delivery quality, with an initial focus on a high-profile government programme involving contact centre implementations.
Due to the nature of the work, you will need to be eligible for SC clearance.
The Role:
- Run workshops, interviews, and surveys to understand business needs and challenges
- Map current contact centre processes (e.g., call routing, escalation, AI use)
- Work with architects and vendors to ensure solutions match business needs
- Support change impact analysis and communication planning
- Provide regular updates to project managers and stakeholders
The Candidate:
- Minimum of 3 Years experience in similar roles within contact centre.
- Public Sector or BPO experience is a plus
- Basic understanding of frameworks like ISO27001, ISO22301, PCI-DSS v4.0, Cyber Essentials+, GDPR, ITHC
- Confident communicator at all organisational levels
- Strong analytical skills and ability to produce high-quality documentation
The Package:
Base salary: up to ÂŁ55,000
- 25 days annual leave
- Travel Insurance
Interested? If you think you\’re right for this role, then click the \’Apply Now\’ button and send us your CV.
Seniority level
-
Seniority level
Mid-Senior level
Employment type
-
Employment type
Full-time
Job function
-
Job function
Analyst
-
Industries
IT Services and IT Consulting
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Business Analyst employer: Peaple Talent
Contact Detail:
Peaple Talent Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Business Analyst
✨Tip Number 1
Familiarise yourself with the specific frameworks mentioned in the job description, such as ISO27001 and GDPR. Being able to discuss these frameworks confidently during your interview will demonstrate your understanding of compliance and risk management in a contact centre environment.
✨Tip Number 2
Prepare examples from your previous experience that showcase your analytical skills and ability to produce high-quality documentation. Be ready to discuss how you've successfully mapped processes or supported change impact analysis in past roles.
✨Tip Number 3
Research the specific government programme you'll be working on if you land the role. Understanding its goals and challenges will allow you to ask insightful questions during your interview and show your genuine interest in the position.
✨Tip Number 4
Practice your communication skills, especially in conveying complex information clearly. As a Business Analyst, you'll need to interact with various stakeholders, so being able to articulate your thoughts effectively will set you apart from other candidates.
We think you need these skills to ace Business Analyst
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in business analysis, particularly within contact centres or the public sector. Use keywords from the job description to demonstrate your fit for the role.
Craft a Compelling Cover Letter: Write a cover letter that outlines your understanding of the role and how your skills align with the requirements. Mention your experience with frameworks like ISO27001 and GDPR, as these are relevant to the position.
Showcase Analytical Skills: In your application, provide examples of how you've used your analytical skills to solve problems or improve processes in previous roles. This will help demonstrate your capability to produce high-quality documentation.
Highlight Communication Skills: Since the role requires confident communication at all organisational levels, include examples of how you've effectively communicated with stakeholders or led workshops in past positions.
How to prepare for a job interview at Peaple Talent
✨Understand the Role
Make sure you thoroughly understand the responsibilities of a Business Analyst, especially in a contact centre environment. Familiarise yourself with the specific tasks mentioned in the job description, such as running workshops and mapping processes.
✨Showcase Your Experience
Prepare to discuss your previous experience in similar roles, particularly any work you've done in the public sector or BPO. Be ready to provide examples of how you've successfully tackled challenges and improved processes.
✨Familiarise Yourself with Relevant Frameworks
Brush up on frameworks like ISO27001, GDPR, and others mentioned in the job description. Being able to discuss these frameworks confidently will demonstrate your knowledge and suitability for the role.
✨Prepare Questions
Have a list of insightful questions ready to ask during the interview. This shows your interest in the role and helps you gauge if the company is the right fit for you. Consider asking about the high-profile government programme and how success is measured.
