At a Glance
- Tasks: Troubleshoot incidents and support configuration for cutting-edge contact centre technologies.
- Company: Join a 'Great Place To Work' with industry giants like Zendesk and Amazon.
- Benefits: Competitive salary, 25-30 days leave, pension scheme, and career development opportunities.
- Other info: Hybrid role with flexible shifts and excellent career growth potential.
- Why this job: Gain hands-on experience and grow your career in a supportive environment.
- Qualifications: Experience in IT Support and a good understanding of technology.
The predicted salary is between 28000 - 30000 £ per year.
Are you a Support Engineer looking for a new challenge? Our key client, a CXaaS Business, has asked us to exclusively support them with hiring a Support Engineer to assist on their latest and largest public sector contact centre implementation. They have been voted a "Great Place To Work" and partner with industry giants like Zendesk, Amazon, NICE, and Calabrio to help businesses build seamless customer connections using the latest contact centre technology.
They are truly focused on career development and opportunity, providing training, certifications, and courses to help develop you in the way you choose. You might decide to go down the third line technical route, move into a more client-facing practice role, or specialise in certain technologies. They will give you the tools, support, and opportunity to get there. You won't just be stuck at the same level for the rest of your time here.
Location: Bristol, Hybrid (after training). No sponsorship provided, SC Clearance eligibility needed.
The role: This role will sit in the Support Team focusing on troubleshooting incidents, as well as assisting on configuration, implementation, and handover of solutions, both 1st and 2nd line.
- Provide 1st/2nd line support on technologies such as NICE, Zendesk, Gamma, and Amazon Connect.
- Create and update support tickets on ITSM system.
- Investigate, troubleshoot, and resolve issues related to voice, chat, and other digital contact centre solutions.
- Fulfil configuration requests.
Working hours: Please note there is a rota pattern in place, to be either an early shift engineer OR a late shift engineer. 8-hour shifts, staggered starts (i.e. early, Week 1 - 6 am start, Week 2 - 8 am start, Week 3 - 9 am start; late, Week 1 - 10 am start, Week 2 - 12 pm start, Week 3 - 2 pm start). Some weekend work is also expected (every 6 weeks one weekend is worked, 2 full weekends are off, and the other 4 either a Saturday or Sunday is worked).
What will help you succeed in this role? Experience working within IT Support (full training on technologies will be provided) and a good understanding of IT.
The salary & benefits: Salary of £28,000-£30,000 per annum, 25 days annual leave (increasing to 30 days with tenure), pension scheme: 5% employee + 4% employer (scaling up to 9% employee + 8% employer matched), opportunities for professional development & career growth.
Support Engineer - Hybrid, 1st/2nd Line with Career Growth in Bristol employer: Peaple Talent
Join a world-renowned agency in London that champions a culture of innovation and collaboration, where your expertise in Marketing Mix Modelling will be valued and nurtured. With competitive salaries, flexible hybrid working arrangements, and a strong focus on employee development, this company not only empowers you to excel in your role but also supports your professional growth through comprehensive training opportunities. Experience a workplace that prioritises meaningful insights and impactful results, making it an exceptional employer for those looking to make a difference in the marketing analytics landscape.
StudySmarter Expert Advice🤫
We think this is how you could land Support Engineer - Hybrid, 1st/2nd Line with Career Growth in Bristol
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Peaple Talent. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Peaple Talent before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Support Engineer - Hybrid, 1st/2nd Line with Career Growth in Bristol
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Peaple Talent:Your cover letter is your chance to shine! Tell us why you want to work at Peaple Talent specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Peaple Talent!
How to prepare for a job interview at Peaple Talent
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
