At a Glance
- Tasks: Troubleshoot incidents and support configuration for cutting-edge contact centre technologies.
- Company: Join a 'Great Place To Work' with industry giants like Zendesk and Amazon.
- Benefits: Competitive salary, 25-30 days leave, pension scheme, and career development opportunities.
- Other info: Hybrid role with flexible shifts and excellent career growth potential.
- Why this job: Gain hands-on experience and grow your career in a supportive environment.
- Qualifications: Experience in IT Support and a good understanding of technology.
The predicted salary is between 28000 - 30000 £ per year.
Are you a Support Engineer looking for a new challenge? Our key client, a CXaaS Business, has asked us to exclusively support them with hiring a Support Engineer to assist on their latest and largest public sector contact centre implementation. They have been voted a "Great Place To Work" and partner with industry giants like Zendesk, Amazon, NICE, and Calabrio to help businesses build seamless customer connections using the latest contact centre technology.
They are truly focused on career development and opportunity, providing training, certifications, and courses to help develop you in the way you choose. You might decide to go down the third line technical route, move into a more client-facing practice role, or specialise in certain technologies. They will give you the tools, support, and opportunity to get there. You won't just be stuck at the same level for the rest of your time here.
Location: Bristol, Hybrid (after training). No sponsorship provided, SC Clearance eligibility needed.
The role: This role will sit in the Support Team focusing on troubleshooting incidents, as well as assisting on configuration, implementation, and handover of solutions, both 1st and 2nd line.
- Provide 1st/2nd line support on technologies such as NICE, Zendesk, Gamma, and Amazon Connect.
- Create and update support tickets on ITSM system.
- Investigate, troubleshoot, and resolve issues related to voice, chat, and other digital contact centre solutions.
- Fulfil configuration requests.
Working hours: Please note there is a rota pattern in place, to be either an early shift engineer OR a late shift engineer. 8-hour shifts, staggered starts (i.e. early, Week 1 - 6 am start, Week 2 - 8 am start, Week 3 - 9 am start; late, Week 1 - 10 am start, Week 2 - 12 pm start, Week 3 - 2 pm start). Some weekend work is also expected (every 6 weeks one weekend is worked, 2 full weekends are off, and the other 4 either a Saturday or Sunday is worked).
What will help you succeed in this role? Experience working within IT Support (full training on technologies will be provided) and a good understanding of IT.
The salary & benefits: Salary of £28,000-£30,000 per annum, 25 days annual leave (increasing to 30 days with tenure), pension scheme: 5% employee + 4% employer (scaling up to 9% employee + 8% employer matched), opportunities for professional development & career growth.
Support Engineer - Hybrid, 1st/2nd Line with Career Growth in Bristol employer: Peaple Talent
Join a dynamic CXaaS Business in Bristol, where your role as a Support Engineer will not only challenge you but also offer extensive career growth opportunities. With a strong focus on employee development, you'll receive training and certifications to help you advance in your career, whether you choose to specialise in technology or move into client-facing roles. Enjoy a supportive work culture that has earned the title of 'Great Place To Work', alongside competitive benefits including generous annual leave and a robust pension scheme.
StudySmarter Expert Advice🤫
We think this is how you could land Support Engineer - Hybrid, 1st/2nd Line with Career Growth in Bristol
✨Tip Number 1
Network like a pro! Reach out to current employees on LinkedIn or at industry events. Ask them about their experiences and any tips they might have for landing a role at the company.
✨Tip Number 2
Prepare for the interview by brushing up on your technical skills. Since this role involves troubleshooting and support, practice common scenarios you might face with technologies like NICE and Zendesk.
✨Tip Number 3
Show your enthusiasm for career growth! During interviews, express your eagerness to learn and develop within the company. Mention specific areas you’re interested in, like moving into third line support or client-facing roles.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace Support Engineer - Hybrid, 1st/2nd Line with Career Growth in Bristol
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Support Engineer role. Highlight your experience with IT support and any relevant technologies like NICE, Zendesk, or Amazon Connect. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Share why you're excited about this role and how you can contribute to our team. Don't forget to mention your career aspirations and how we can help you grow.
Show Off Your Problem-Solving Skills:In your application, give examples of how you've tackled challenges in previous roles. We love seeing candidates who can troubleshoot and resolve issues effectively, so let us know how you've done this before!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just a few clicks and you’re done!
How to prepare for a job interview at Peaple Talent
✨Know Your Tech
Brush up on the technologies mentioned in the job description, like NICE, Zendesk, and Amazon Connect. Familiarise yourself with their functionalities and common issues users face. This will show your potential employer that you're proactive and ready to hit the ground running.
✨Showcase Your Problem-Solving Skills
Prepare examples of how you've successfully troubleshot issues in previous roles. Use the STAR method (Situation, Task, Action, Result) to structure your answers. This will help demonstrate your analytical skills and ability to handle 1st and 2nd line support effectively.
✨Understand the Company Culture
Research the company’s values and what makes it a 'Great Place To Work'. Be ready to discuss how you align with their focus on career development and teamwork. Showing that you fit into their culture can set you apart from other candidates.
✨Ask Insightful Questions
Prepare thoughtful questions about the role, team dynamics, and opportunities for growth. This not only shows your interest but also helps you gauge if the company is the right fit for you. For example, ask about the training and certification process they offer.
