At a Glance
- Tasks: Design and implement AI-driven solutions to enhance customer engagement.
- Company: Join an award-winning provider transforming customer experience with AI technology.
- Benefits: Remote work, competitive salary, and opportunities for professional growth.
- Other info: Collaborate with cross-functional teams in a dynamic, tech-driven environment.
- Why this job: Be at the forefront of conversational AI innovation and make a real impact.
- Qualifications: Experience with conversational AI platforms and strong communication skills.
The predicted salary is between 50000 - 70000 € per year.
Peaple Talent is partnering with an award-winning customer experience and contact centre solutions provider that is transforming how organisations engage with customers through AI-powered technology and next-generation CX platforms. This is an exciting opportunity to join a business at the forefront of conversational AI innovation, working alongside leading technology partners to deliver impactful digital transformation projects.
We’re looking for an experienced Technical Consultant with a passion for conversational AI, customer experience, and emerging technologies. You’ll play a key role in designing, developing, and implementing AI-driven solutions across voice and digital channels, helping organisations enhance customer engagement and operational efficiency.
What You’ll Bring
- Proven experience working with omni-channel conversational AI platforms such as Cognigy, Omilia OCP, Ultimate AI, or similar
- Strong background in conversational design, including dialogue creation, flowchart design, user testing, and solution handovers
- Experience developing and optimising conversational AI systems across voice and digital channels
- Understanding of contact centre environments and customer experience transformation projects
- Ability to analyse AI platform data and map ROI to deliver actionable business insights
- Experience designing proactive AI agents capable of anticipating customer needs
- Strong communication and stakeholder management skills, with the ability to translate technical concepts into business-friendly language
- Experience collaborating with cross-functional teams to deliver secure, scalable, and customer-focused solutions
Nice to Have
- Experience integrating emotional intelligence into AI-driven customer interactions
- Exposure to multimodal AI capabilities, including text, voice, and image-based interactions
- Knowledge of CCaaS and CX technologies such as Zendesk, Amazon Connect, NICE, or Calabrio
- Experience working within secure or regulated environments
- Eligibility for SC Clearance
- Understanding of AI analytics, automation strategy, and operational performance improvement
- Passion for emerging AI technologies and customer engagement innovation
Technical Consultant in Birmingham employer: Peaple Talent
As a Technical Consultant at our award-winning customer experience and contact centre solutions provider, you'll be part of a dynamic team that is revolutionising customer engagement through cutting-edge AI technology. We pride ourselves on fostering a collaborative work culture that encourages innovation and professional growth, offering remote flexibility to ensure a healthy work-life balance. Join us to not only enhance your skills in conversational AI but also to contribute to meaningful projects that drive digital transformation across various industries.
StudySmarter Expert Advice🤫
We think this is how you could land Technical Consultant in Birmingham
✨Tip Number 1
Network like a pro! Reach out to folks in the industry, attend webinars, and join relevant online communities. The more connections we make, the better our chances of landing that Technical Consultant gig.
✨Tip Number 2
Show off your skills! Create a portfolio showcasing your work with conversational AI platforms. We can use this to demonstrate our expertise and make a lasting impression during interviews.
✨Tip Number 3
Prepare for those tricky interview questions! Brush up on your knowledge of omni-channel conversational AI and be ready to discuss how you've tackled challenges in previous roles. We want to show that we’re the perfect fit for the team.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure our application gets noticed. Plus, we can keep track of our progress and stay updated on new opportunities.
We think you need these skills to ace Technical Consultant in Birmingham
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Technical Consultant role. Highlight your experience with conversational AI platforms and any relevant projects you've worked on. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about conversational AI and how your background makes you a great fit for our team. Keep it engaging and personal – we love to see your personality!
Showcase Your Projects:If you've worked on any cool projects related to AI or customer experience, make sure to mention them! We’re interested in seeing how you've designed and implemented solutions that enhance customer engagement. Don’t hold back!
Apply Through Our Website:We encourage you to apply through our website for a smoother application process. It helps us keep everything organised and ensures your application gets the attention it deserves. Plus, it’s super easy!
How to prepare for a job interview at Peaple Talent
✨Know Your Conversational AI Stuff
Make sure you brush up on your knowledge of omni-channel conversational AI platforms like Cognigy or Omilia OCP. Be ready to discuss your experience with dialogue creation and flowchart design, as these are crucial for the role.
✨Showcase Your Problem-Solving Skills
Prepare examples of how you've developed and optimised conversational AI systems in the past. Highlight any specific projects where you enhanced customer engagement or operational efficiency, as this will demonstrate your impact.
✨Communicate Like a Pro
Since strong communication skills are key, practice explaining technical concepts in simple terms. Think about how you can translate complex ideas into business-friendly language, especially when discussing ROI and actionable insights.
✨Collaborate and Connect
Be ready to talk about your experience working with cross-functional teams. Share examples of how you've collaborated to deliver secure and scalable solutions, as teamwork is essential in this role.
