Job Title: Senior IT & Telecoms Engineer
Location: Bath / Hybrid
Salary: Up to £52,000
Peaple Talent is partnering with an established business communications provider to recruit a Senior IT & Unified Communications Engineer. You’ll take over from a key engineer who is retiring, owning complex support issues and leading customer projects from installation through to handover.
The role combines business telephony and unified communications with Microsoft 365, networking and meeting-room technology. The balance shifts with customer demand. Some periods will focus on support from the Bath office, while others will involve more time on customer sites. Most customers are based in the South. Company vehicles are available for work travel.
The Role
- Own complex 2nd and 3rd line incidents across Microsoft 365, Windows, networking and business communications, keeping customers informed and working to agreed SLAs.
- Install, configure and troubleshoot cloud phone systems and collaboration platforms, including Microsoft Teams Phone, Zoom, 8x8, GoTo Connect and 3CX.
- Lead onsite installations covering phone systems, Teams Rooms, meeting-room AV and networking equipment.
- Plan, test and commission solutions, then document configurations and hand them over to customers.
- Work with project managers, suppliers and vendors to deliver projects and resolve complex faults.
- Share technical knowledge and support less experienced engineers.
The Candidate
- Hands-on experience in a senior IT, communications or technical engineering role.
- Experience supporting Microsoft 365, Windows and business IT infrastructure.
- Practical knowledge of TCP/IP, switching, routing, firewalls and network troubleshooting.
- Hands-on experience supporting or deploying business telephony, unified communications or Microsoft Teams solutions.
- Confidence resolving complex faults independently, delivering customer projects and explaining technical issues clearly.
- Full UK driving licence and willingness to travel.
The Package
- Training and career development opportunities
- Company pension and death in service benefit
- Employee wellbeing programme and social events
- Free parking and the equipment you need for the role
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Senior IT & Telecoms Engineer in Bath employer: Peaple Talent
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