At a Glance
- Tasks: Design and implement AI-driven solutions to enhance customer engagement.
- Company: Join an award-winning provider transforming customer experience with AI technology.
- Benefits: Remote work, competitive salary, and opportunities for professional growth.
- Other info: Collaborate with cross-functional teams in a dynamic, tech-driven environment.
- Why this job: Be at the forefront of conversational AI innovation and make a real impact.
- Qualifications: Experience with conversational AI platforms and strong communication skills.
The predicted salary is between 60000 - 80000 € per year.
Peaple Talent is partnering with an award-winning customer experience and contact centre solutions provider that is transforming how organisations engage with customers through AI-powered technology and next-generation CX platforms. This is an exciting opportunity to join a business at the forefront of conversational AI innovation, working alongside leading technology partners to deliver impactful digital transformation projects.
We’re looking for an experienced Technical Consultant with a passion for conversational AI, customer experience, and emerging technologies. You’ll play a key role in designing, developing, and implementing AI-driven solutions across voice and digital channels, helping organisations enhance customer engagement and operational efficiency.
What You’ll Bring
- Proven experience working with omni-channel conversational AI platforms such as Cognigy, Omilia OCP, Ultimate AI, or similar
- Strong background in conversational design, including dialogue creation, flowchart design, user testing, and solution handovers
- Experience developing and optimising conversational AI systems across voice and digital channels
- Understanding of contact centre environments and customer experience transformation projects
- Ability to analyse AI platform data and map ROI to deliver actionable business insights
- Experience designing proactive AI agents capable of anticipating customer needs
- Strong communication and stakeholder management skills, with the ability to translate technical concepts into business-friendly language
- Experience collaborating with cross-functional teams to deliver secure, scalable, and customer-focused solutions
Nice to Have
- Experience integrating emotional intelligence into AI-driven customer interactions
- Exposure to multimodal AI capabilities, including text, voice, and image-based interactions
- Knowledge of CCaaS and CX technologies such as Zendesk, Amazon Connect, NICE, or Calabrio
- Experience working within secure or regulated environments
- Eligibility for SC Clearance
- Understanding of AI analytics, automation strategy, and operational performance improvement
- Passion for emerging AI technologies and customer engagement innovation
Technical Consultant in Basildon employer: Peaple Talent
As a Technical Consultant at our award-winning customer experience solutions provider, you'll be part of a dynamic team that is revolutionising customer engagement through cutting-edge AI technology. We pride ourselves on fostering a collaborative and innovative work culture, offering extensive opportunities for professional growth and development in the rapidly evolving field of conversational AI. With the flexibility of remote work in the UK, you can enjoy a healthy work-life balance while contributing to impactful digital transformation projects that enhance customer experiences across various industries.
StudySmarter Expert Advice🤫
We think this is how you could land Technical Consultant in Basildon
✨Tip Number 1
Network like a pro! Reach out to folks in the industry, attend webinars, and join relevant online communities. The more connections we make, the better our chances of landing that Technical Consultant gig.
✨Tip Number 2
Show off your skills! Create a portfolio showcasing your work with conversational AI platforms. We want to see your dialogue designs and any projects you've contributed to – it’s all about proving you can deliver results.
✨Tip Number 3
Prepare for those interviews! Brush up on common questions related to customer experience and AI technologies. We should also be ready to discuss how we've tackled challenges in previous roles – real examples go a long way!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive and engaged with our platform.
We think you need these skills to ace Technical Consultant in Basildon
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that match the Technical Consultant role. Highlight your experience with conversational AI platforms and any relevant projects you've worked on. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about conversational AI and how your background aligns with our mission. Keep it engaging and personal – we love seeing your personality come through!
Showcase Your Projects:If you've worked on any cool projects related to AI or customer experience, don’t hold back! Include links or descriptions of your work in your application. We’re keen to see how you’ve tackled challenges and delivered results.
Apply Through Our Website:We encourage you to apply directly through our website for a smoother process. It helps us keep track of applications and ensures you get the best chance to showcase your skills. Plus, it’s super easy!
How to prepare for a job interview at Peaple Talent
✨Know Your Conversational AI Stuff
Make sure you brush up on your knowledge of omni-channel conversational AI platforms like Cognigy or Omilia OCP. Be ready to discuss your experience with dialogue creation and flowchart design, as well as how you've optimised systems across voice and digital channels.
✨Showcase Your Customer Experience Passion
This role is all about enhancing customer engagement, so be prepared to share examples of how you've transformed customer experiences in previous roles. Highlight any projects where you’ve designed proactive AI agents that anticipate customer needs.
✨Communicate Like a Pro
Strong communication skills are key for this position. Practice translating technical concepts into business-friendly language. Think of ways to explain complex ideas simply, as you'll need to engage with stakeholders who may not have a technical background.
✨Collaborate and Connect
Since the role involves working with cross-functional teams, be ready to discuss your collaboration experiences. Share specific examples of how you’ve worked with different departments to deliver secure and scalable solutions, and how you’ve managed stakeholder expectations.
