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For Companies At a Glance
- Tasks: Provide top-notch AV support and resolve customer issues across the UK.
- Company: Leading audio-visual tech company with a focus on innovation.
- Benefits: £40,000 salary, overtime pay, 25 days holiday, and private healthcare.
- Other info: Opportunity for travel and career growth in a fast-paced environment.
- Why this job: Join a dynamic team and enhance your skills in the AV industry.
- Qualifications: Experience in AV/VC installations and strong customer support skills.
The predicted salary is between 40000 - 40000 £ per year.
Peaple Talent have partnered with an audio-visual technology business specialising in video conferencing, audio-visual solutions, hosting, and networking communications, looking for an AV technical support engineer.
The Role
- You will be primarily responsible for carrying out support visits to customer sites across the UK to investigate and resolve issues.
- Dealing and taking ownership of the customer support calls from receipt to resolution.
- Keeping the customer informed of progress of support tickets.
- Keeping the CI Connect Service Desk system updated with the progress and action on support tickets.
- Testing and preparing AV equipment for installation.
- Assisting the teams with VC/AV installations.
- Work potentially involves early starts and/or late working hours and you will be required to stay away overnight in the UK and potentially abroad, but all expenses will be paid.
- Working with customers on projects and producing solutions for our client’s needs.
- Keeping up to date on AV equipment and the AV industry.
The Candidate
- The ideal candidate for this AV technical support engineer will have relevant experience of AV/VC and has preferably worked in hardware.
- You’ll also need a background in customer support.
- It’s vital that you have experience within VC.
- In addition, you’ll need (driver licence/SC clearance etc.).
The Package
- Basic salary: £40,000 per annum.
- Benefits include door to door overtime, 25 days paid holiday (plus BHs), use of company van, company pension scheme, and private health care.
AV Technical Support Engineer employer: Peaple Talent
Contact Detail:
Peaple Talent Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land AV Technical Support Engineer
✨Tip Number 1
Network like a pro! Reach out to your connections in the AV/VC industry and let them know you're on the hunt for an AV Technical Support Engineer role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Get hands-on! If you can, volunteer for AV events or projects to gain practical experience. This not only boosts your CV but also shows potential employers that you're passionate about the field and ready to tackle challenges head-on.
✨Tip Number 3
Prepare for interviews by brushing up on common AV/VC scenarios. Think about how you'd handle customer support calls or troubleshoot equipment issues. Practising these responses will help you feel more confident and ready to impress during the interview.
✨Tip Number 4
Don't forget to apply through our website! We make it super easy for you to find and apply for the AV Technical Support Engineer role. Plus, you'll be one step closer to joining a fantastic team that values your skills and expertise.
We think you need these skills to ace AV Technical Support Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience with AV/VC installations and customer support. We want to see how your skills match the role, so don’t be shy about showcasing relevant projects or achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about AV technology and how your background makes you the perfect fit for our team. Keep it engaging and personal – we love a bit of personality!
Showcase Your Problem-Solving Skills: In your application, give examples of how you've tackled challenges in previous roles. We’re looking for someone who can take ownership of issues and resolve them efficiently, so let us know how you’ve done this before!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at Peaple Talent
✨Know Your AV Stuff
Make sure you brush up on your knowledge of audio-visual technology, especially video conferencing systems. Familiarise yourself with common issues and solutions in AV installations, as this will show your expertise and confidence during the interview.
✨Customer Support Mindset
Since the role involves a lot of customer interaction, be prepared to discuss your previous experiences in customer support. Think of specific examples where you resolved issues or improved customer satisfaction, as this will demonstrate your ability to take ownership of support calls.
✨Stay Organised
The job requires keeping track of support tickets and updates. Bring along a notepad or device to jot down key points during the interview. This shows that you’re organised and ready to manage multiple tasks effectively, which is crucial for the role.
✨Be Ready for Flexibility
Since the position may involve early starts, late hours, and overnight stays, be prepared to discuss your flexibility. Share any past experiences where you adapted to changing schedules or worked outside of typical hours, as this will highlight your commitment to the job.