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For Companies At a Glance
- Tasks: Support customers with AV installations and resolve technical issues on-site.
- Company: Join a leading audio-visual tech company focused on innovative solutions across Europe.
- Benefits: Enjoy a competitive salary, generous holiday, company van, and pension scheme.
- Why this job: Be part of a dynamic team, travel across Europe, and enhance your tech skills.
- Qualifications: Experience in AV/VC installations and customer support is essential.
- Other info: Overtime pay and all travel expenses covered for overnight stays.
The predicted salary is between 24000 - 33600 £ per year.
Peaple Talent has partnered with an audio-visual technology business specializing in video conferencing, audio-visual solutions, hosting, and networking communications, looking for an AV Technical Support Engineer.
Our client is looking for someone with an understanding of VC/AV installations and is happy to travel across Europe.
The Role:
- You will be primarily responsible for carrying out support visits to customers' sites across the UK to perform investigations and resolve issues.
- Dealing with and taking ownership of customer support calls from receipt to resolution.
- Keeping the customer informed of the progress of support tickets.
- Updating the CI Connect Service Desk system with the progress and actions on support tickets.
- Testing and preparing AV equipment for installation.
- Assisting teams with VC/AV installations.
- Working with customers on projects and producing solutions for our client's needs.
- Keeping up to date on AV equipment and the AV industry.
The Candidate:
The ideal candidate for this AV Technical Support Engineer role will have relevant experience in AV/VC and preferably have worked with hardware. You'll also need a background in customer support. Additionally, it is vital that you have experience within VC.
The Package:
- Basic salary: £40,000 per annum
- Benefits include:
- A generous package: Door to door overtime.
- 25 Days paid holiday (plus BHs).
- Use of company van.
- Company pension scheme.
Audio Visual Technician employer: Peaple Talent
Contact Detail:
Peaple Talent Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Audio Visual Technician
✨Tip Number 1
Familiarise yourself with the latest AV technology trends and equipment. Being knowledgeable about current products and solutions will not only boost your confidence but also impress potential employers during discussions.
✨Tip Number 2
Network with professionals in the AV industry. Attend relevant events, webinars, or local meetups to connect with others in the field. This can lead to valuable insights and potential job referrals.
✨Tip Number 3
Prepare for technical interviews by practising common AV troubleshooting scenarios. Being able to demonstrate your problem-solving skills in real-time can set you apart from other candidates.
✨Tip Number 4
Showcase your customer support experience effectively. Highlight specific instances where you've resolved issues or improved customer satisfaction, as this is crucial for the role of an AV Technical Support Engineer.
We think you need these skills to ace Audio Visual Technician
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in AV/VC installations and customer support. Use specific examples to demonstrate your skills and achievements in these areas.
Craft a Compelling Cover Letter: Write a cover letter that explains why you are the perfect fit for the AV Technical Support Engineer role. Mention your understanding of AV technology and your willingness to travel across Europe.
Showcase Technical Skills: In your application, emphasise your technical skills related to AV equipment and video conferencing solutions. Mention any specific tools or systems you have experience with, as this will set you apart.
Highlight Customer Support Experience: Since the role involves dealing with customer support calls, make sure to detail your previous experience in customer service. Provide examples of how you've successfully resolved issues and kept customers informed.
How to prepare for a job interview at Peaple Talent
✨Show Your Technical Knowledge
Make sure to brush up on your understanding of AV and VC installations. Be prepared to discuss specific technologies you've worked with and how you've resolved technical issues in the past.
✨Demonstrate Customer Support Skills
Since this role involves a lot of customer interaction, highlight your experience in customer support. Share examples of how you've effectively communicated with clients and resolved their concerns.
✨Be Ready for Scenario Questions
Expect questions that put you in hypothetical situations related to AV support. Think about how you would handle common issues or challenges that might arise during installations or support visits.
✨Express Willingness to Travel
As the job requires travel across Europe, make it clear that you're flexible and willing to stay overnight when necessary. This shows your commitment to the role and readiness to meet client needs.
