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For Companies At a Glance
- Tasks: Design and optimise complex Amazon Connect solutions for enterprise clients.
- Company: Join a global leader in customer experience transformation.
- Benefits: Enjoy remote work, flexible hours, and a trust-based culture.
- Why this job: Make a real impact on customer experiences with cutting-edge technology.
- Qualifications: 4+ years in technical roles and relevant Amazon Connect certifications.
- Other info: Great opportunities for growth and collaboration with industry experts.
The predicted salary is between 72000 - 84000 £ per year.
Peaple Talent is working with a global leader in customer experience transformation, helping enterprises modernise their contact centres using Amazon Connect and the latest AWS technologies.
We’re looking for an Amazon CX Senior Engineer to join the team and lead the design, implementation, and optimisation of complex full-stack Amazon Connect solutions. You’ll play a pivotal role in guiding customers through sophisticated contact centre transformations, from architecture and automation to AI-driven customer experiences.
Why You’ll Love It
- Deliver next-generation contact centre solutions for enterprise clients
- Collaborate with leading experts in cloud communications
- Fully remote, flexible hours, and trust-based culture
- Work across a broad AWS tech stack with huge room for growth
- Drive real business impact with global-scale clients
What You’ll Bring
- 4+ years’ experience in technical implementation or consulting roles
- Amazon Connect Communications Specialist certification
- Amazon Connect Developer Specialist certification
- Any AWS Associate-level certification (working towards Professional level preferred)
- Deep technical understanding of Amazon Connect architecture and CX ecosystems
- Strong communication and leadership skills
Nice to Have
- Python or JavaScript development experience
- Advanced use of Infrastructure as Code
- Knowledge of integration patterns with external systems and APIs
- Experience building CI/CD pipelines for contact centre solutions
- Expertise in performance optimisation, scaling, and security architecture
- Hands-on experience with custom extensions for Amazon Connect
Amazon Connect Engineer employer: Peaple Talent
Contact Detail:
Peaple Talent Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Amazon Connect Engineer
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, especially those who work with Amazon Connect or AWS. A friendly chat can lead to insider info about job openings that aren’t even advertised yet.
✨Tip Number 2
Show off your skills! Create a portfolio or a GitHub repository showcasing your projects related to Amazon Connect and AWS. This gives potential employers a tangible look at what you can do, making you stand out from the crowd.
✨Tip Number 3
Prepare for interviews by brushing up on common technical questions related to Amazon Connect. We recommend practising your answers with a friend or even in front of the mirror to build confidence and clarity.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Amazon Connect Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Amazon Connect Engineer role. Highlight your relevant experience, especially with Amazon Connect and AWS technologies. We want to see how your skills align with what we’re looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about customer experience transformation and how your background makes you a perfect fit for the team. Let us know what excites you about this role!
Showcase Your Certifications: Don’t forget to mention your Amazon Connect and AWS certifications! These are key to demonstrating your expertise. We love seeing candidates who are committed to their professional development, so flaunt those badges!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss out on any important updates. Plus, it’s super easy!
How to prepare for a job interview at Peaple Talent
✨Know Your Amazon Connect Inside Out
Make sure you have a solid grasp of Amazon Connect architecture and its features. Brush up on your knowledge of the CX ecosystems and be ready to discuss how you've implemented solutions in the past. This will show that you're not just familiar with the platform, but that you can lead complex transformations.
✨Showcase Your Certifications
Highlight your Amazon Connect Communications Specialist and Developer Specialist certifications during the interview. Be prepared to explain how these qualifications have equipped you to tackle challenges in previous roles. This demonstrates your commitment to professional development and expertise in the field.
✨Prepare for Technical Questions
Expect to face technical questions related to AWS technologies and integration patterns. Brush up on your Python or JavaScript skills, as well as your knowledge of Infrastructure as Code. Practising common scenarios and solutions can help you articulate your thought process clearly.
✨Demonstrate Leadership and Communication Skills
As this role involves guiding customers through transformations, it's crucial to showcase your leadership and communication abilities. Prepare examples of how you've successfully led projects or collaborated with teams in the past. This will help the interviewers see you as a strong candidate who can drive real business impact.