Clear 2-year progression route into the Amazon Practice
We’re looking for an experienced Amazon Connect professional to join a growing technical support team, taking ownership of Amazon Connect across customer environments and becoming the go-to technical lead within Support.
This is a great opportunity for someone with strong Amazon Connect experience who enjoys solving complex technical issues, supporting others and working directly with customers.
What you’ll be doing:
- Acting as the technical lead for Amazon Connect within the Support team
- Providing 3rd line technical support and troubleshooting
- Taking ownership of complex Amazon Connect issues and working through them independently
- Supporting and mentoring junior members of the team
- Working closely with the Infrastructure & Escalations team
- Liaising with the wider Amazon Practice on technical issues and solutions
- Acting as a technical advocate for customers using Amazon Connect
- Working directly with customers to understand and resolve technical challenges
- Sharing knowledge across the team and helping develop internal capability
- Mentoring team members and supporting their technical development
What we’re looking for:
- Strong hands-on experience with Amazon Connect
- Previous 3rd line / senior technical support experience
- Someone who can work independently and be self-sufficient when dealing with complex support issues
- Strong troubleshooting and problem-solving skills
- Comfortable working directly with customers
- Able to communicate technical information clearly to both technical and non-technical stakeholders
- Experience supporting or mentoring junior technical team members
- A proactive approach and a genuine interest in developing your technical career
This role is designed to develop over time, with a clear 2-year progression route into the Amazon Practice.
You’ll have the opportunity to work closely with experienced Amazon specialists, build your technical expertise and become a key technical voice for Amazon Connect across the business.
#J-18808-Ljbffr
Technical Lead employer: Peaple Talent Ltd
Join a well-established engineering and manufacturing business in Oxford, where your expertise as a Mechanical Design Engineer will be valued and nurtured. With a competitive salary of up to £45,000 and a 3% company pension contribution, you will have the opportunity to work on technically challenging projects in a collaborative environment that encourages innovation and professional growth. The company's commitment to employee development and its supportive work culture make it an excellent employer for those seeking meaningful and rewarding careers in engineering.
