At a Glance
- Tasks: Be the first point of contact for customers, resolving tech issues and delivering top-notch service.
- Company: Established IT services business with a focus on growth and support.
- Benefits: 25 days leave, hybrid working, training access, and employee perks.
- Other info: Collaborative environment with clear paths for career progression.
- Why this job: Kickstart your IT career with hands-on experience and professional development opportunities.
- Qualifications: Interest in tech; previous support experience is a plus but not required.
The predicted salary is between 31500 - 38500 £ per year.
Peaple Talent are working with an established IT services business that is looking to grow its service desk team.
They are looking for a 1st Line Support Engineer to act as the first point of contact for customers, resolving technical issues and delivering excellent service.
This is a great opportunity for someone looking to start or develop their IT career, with training, support and exposure to a range of technologies.
The Role
- Act as the first point of contact for customer incidents and service requests, providing support via phone, email and the service portal.
- Take ownership of tickets from initial contact through to resolution or escalation, ensuring issues are handled efficiently.
- Work to agreed SLAs, keeping customers informed of progress and providing a professional, reliable service throughout.
- Recognise when issues need escalating, providing clear handover notes and following established processes and procedures.
- Identify recurring issues and potential underlying problems, flagging these to the wider team to help improve service delivery.
The Candidate
- A genuine interest in technology and a desire to build a career in IT support; previous IT support experience is beneficial but not essential.
- Strong communication skills, with the ability to provide friendly, clear and professional support to a range of customers.
- Good organisational skills and a proactive approach to managing tickets, prioritising tasks and keeping work on track.
- A collaborative attitude, with the confidence to ask questions, share knowledge and work with colleagues to resolve issues.
- Reliable, customer-focused and calm under pressure, with a willingness to take ownership and develop technically.
The Package
- 25 days annual leave plus bank holidays
- Hybrid and flexible working
- Training and development, including free access to training platforms, support towards Microsoft certifications and clear career progression paths
- Employee perks scheme, company pension and life insurance
- Wellbeing package including 24/7 online GP, free counselling and financial and legal support
- #J-18808-Ljbffr
1st Line IT Support Engineer employer: Peaple Talent Ltd
Join a well-established engineering and manufacturing business in Oxford, where your expertise as a Mechanical Design Engineer will be valued and nurtured. With a competitive salary of up to £45,000 and a 3% company pension contribution, you will have the opportunity to work on technically challenging projects in a collaborative environment that encourages innovation and professional growth. The company's commitment to employee development and its supportive work culture make it an excellent employer for those seeking meaningful and rewarding careers in engineering.
StudySmarter Expert Advice🤫
We think this is how you could land 1st Line IT Support Engineer
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Peaple Talent Ltd values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Peaple Talent Ltd might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Peaple Talent Ltd!
✨Direct Apply to Peaple Talent Ltd
Let's not forget to apply directly through the Peaple Talent Ltd website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace 1st Line IT Support Engineer
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Peaple Talent Ltd.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Peaple Talent Ltd. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Peaple Talent Ltd
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
