Peaks & Plains Housing Trust is seeking a Customer Experience & Quality Lead to enhance a consistent, high-quality customer journey across Customer Experience and Planning. You will design and deliver induction and development learning for Customer Advisors and Planning colleagues, and provide quality assurance and guidance to improve services.
The role requires experience in multi-channel customer contact, planning and scheduling, and strong verbal and written communication to build
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Remote Customer Experience & Quality Lead - Planning & QA in Macclesfield employer: Peaks & Plains Housing Trust
As a leading housing provider in Macclesfield, we pride ourselves on fostering a supportive and inclusive work culture that prioritises employee well-being and professional growth. With a competitive salary of £32,000 and the flexibility of an agile working model, our team enjoys a perfect balance of home and office life while contributing to meaningful projects that enhance the community. Join us to be part of our ambitious plans for regeneration and development, where your efforts directly impact the lives of residents across East Cheshire.
Contact Details:
Peaks & Plains Housing Trust Recruitment Team
