At a Glance
- Tasks: Lead and deliver high-quality neighbourhood services while supporting your team.
- Company: Ambitious housing provider in Macclesfield with a focus on community wellbeing.
- Benefits: 28 days holiday, flexible working, health cash plan, and pension contributions up to 12%.
- Other info: Join a friendly team with continuous training and development opportunities.
- Why this job: Make a real difference in people's lives by creating safe homes and thriving communities.
- Qualifications: Experience in housing management and a Level 4 qualification in housing management required.
Location: Macclesfield, Cheshire
Salary: £37,717.65 Per Annum
Working Pattern: 37 hours per week Agile - offering a mix of office, visits and home working.
We're a housing provider in Macclesfield with over 5,000 properties across East Cheshire and the surrounding areas. We're ambitious with plans to build more homes, regenerate local areas and invest in our properties. We provide housing to those in housing need and aim to be a great landlord for our customers.
A fantastic opportunity has arisen for a Lead Neighbourhood Officer to join our Neighbourhood's Team. In this role, you will combine leadership responsibilities with the hands-on delivery of neighbourhood services. You will support the Neighbourhood Team to deliver high quality neighbourhood management services to the Trust's tenants, contributing to sustainable communities through robust tenancy management and efficient letting of empty properties, supporting the Trust's purpose of working together to provide safe homes and thriving communities.
As well as deputising for the Neighbourhood Manager, you will act as the operational lead for complex case management, providing oversight, coordination and guidance to colleagues. Working closely with internal colleagues and external agencies, you will coordinate multi-agency responses, support decision-making, manage organisational risk and ensure vulnerable customers receive appropriate support while balancing tenancy obligations, community wellbeing and regulatory requirements.
To succeed you'll need to have significant experience in housing management, as well as managing tenancy sustainment, property issues and tenant complaints. You will also need to hold a recognised Level 4 qualification in housing management and demonstrate the skills, knowledge, experience and professional behaviours needed to deliver high-quality housing services in line with the Competence and Conduct Standard.
We can offer you:
- A minimum of 28 days holiday per year (plus birthday leave and bank holidays).
- Attractive Defined Contribution Pension Scheme with Employer's contributions up to 12%.
- Flexible working hours and a mix of office and home working.
- A focus on your health and wellbeing including access to our Health Cash Plan offering a variety of benefits and discounts.
- Continuous training and development opportunities – let us help you reach your career goals.
- A state of the art modern office with a friendly working environment.
Our Values are at the core of everything we do, so we are looking for someone whose values agree with ours and will embed these too!
Closing date: 13th November 2026
Shortlist date: 14th November 2026
Interview date: Week commencing 23rd November 2026
Lead Neighbourhood Officer in Macclesfield employer: Peaks & Plains Housing Trust
As a leading housing provider in Macclesfield, we pride ourselves on fostering a supportive and inclusive work culture that prioritises employee well-being and professional growth. With a competitive salary of £32,000 and the flexibility of an agile working model, our team enjoys a perfect balance of home and office life while contributing to meaningful projects that enhance the community. Join us to be part of our ambitious plans for regeneration and development, where your efforts directly impact the lives of residents across East Cheshire.
Contact Details:
Peaks & Plains Housing Trust Recruitment Team
