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- Tasks: Handle customer enquiries via calls, emails, and live chats in a dynamic contact centre.
- Company: Local housing organisation in Macclesfield with a supportive team culture.
- Benefits: Health cash plan, generous holiday allowance, and agile working options post-training.
- Why this job: Join a friendly team and develop your skills while making a difference in customer experience.
- Qualifications: Strong communication skills and a passion for helping others.
- Other info: Great training opportunities and a chance to grow your career.
The predicted salary is between 30000 - 42000 £ per year.
A local housing organization in Macclesfield is seeking a full-time Customer Services Advisor to join their Customer Experience team. This role involves handling various customer enquiries across calls, emails, and live chats in a multi-channel contact center. Successful candidates will thrive in a supportive team environment and have the opportunity for training and development.
Benefits include:
- A health cash plan
- Generous holiday allowance
- Options for agile working after training
Hybrid Customer Services Advisor – Growth & Benefits in Macclesfield employer: Peaks & Plains Housing Trust
Contact Detail:
Peaks & Plains Housing Trust Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Hybrid Customer Services Advisor – Growth & Benefits in Macclesfield
✨Tip Number 1
Get to know the company! Research their values and mission, especially since they focus on customer experience. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since you'll be handling enquiries through calls, emails, and live chats, it’s crucial to be clear and confident. Try role-playing with a friend or family member to get comfortable with different scenarios.
✨Tip Number 3
Show off your adaptability! The job mentions agile working, so be ready to discuss how you've successfully adapted to changes in previous roles. Share specific examples that highlight your flexibility and problem-solving skills.
✨Tip Number 4
Apply through our website! We make it super easy for you to submit your application and keep track of your progress. Plus, it shows that you're proactive and tech-savvy, which is a big plus for a Customer Services Advisor role.
We think you need these skills to ace Hybrid Customer Services Advisor – Growth & Benefits in Macclesfield
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Customer Services Advisor role. Highlight your experience with customer enquiries and any relevant skills that match what we’re looking for in our team.
Show Your Personality: We want to see who you are! Don’t be afraid to let your personality shine through in your application. Share examples of how you’ve handled customer interactions, especially in a multi-channel environment like calls, emails, and live chats.
Highlight Teamwork Skills: Since we thrive in a supportive team environment, it’s important to showcase your ability to work well with others. Mention any previous experiences where you collaborated with colleagues to achieve a common goal.
Apply Through Our Website: To make sure your application gets to us directly, apply through our website. It’s the best way to ensure we see your application and can consider you for this exciting opportunity!
How to prepare for a job interview at Peaks & Plains Housing Trust
✨Know the Company Inside Out
Before your interview, take some time to research the local housing organisation in Macclesfield. Understand their mission, values, and the services they provide. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Prepare for Multi-Channel Scenarios
Since the role involves handling enquiries via calls, emails, and live chats, think about how you would approach different customer scenarios. Prepare examples from your past experiences where you successfully managed customer interactions across various channels.
✨Showcase Your Team Spirit
This position thrives in a supportive team environment, so be ready to discuss how you work well with others. Share specific examples of teamwork and collaboration, highlighting how you contribute to a positive team dynamic.
✨Ask About Training and Development
The job offers opportunities for training and development, so don’t hesitate to ask about this during your interview. It shows that you’re eager to grow and learn, which is a quality many employers value highly.
