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- Tasks: Assist customers with enquiries about housing and services in a dynamic environment.
- Company: Local housing organisation with a supportive team culture.
- Benefits: Competitive salary, generous holiday allowance, and agile working options.
- Why this job: Join a team that values customer service and offers real impact in the community.
- Qualifications: Strong customer service skills and resilience in a fast-paced setting.
- Other info: Great opportunity for career growth and development.
The predicted salary is between 30000 - 42000 £ per year.
A local housing organization is hiring a full-time Customer Advisor in Macclesfield. This role involves responding to various customer enquiries, including repairs and services. Ideal candidates should demonstrate strong customer service skills and a resilient attitude, thriving in a dynamic, multi-channel environment.
The position offers a competitive salary, generous holiday allowance, and a supportive team culture, with the option for agile working after training.
Hybrid Customer Advisor - Housing & Resident Services in Macclesfield employer: Peaks & Plains Housing Trust
Contact Detail:
Peaks & Plains Housing Trust Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Hybrid Customer Advisor - Housing & Resident Services in Macclesfield
✨Tip Number 1
Get to know the company! Research their values and mission, especially in housing and resident services. This will help you tailor your approach and show them you're genuinely interested.
✨Tip Number 2
Practice your customer service skills! Think of scenarios you might face as a Customer Advisor and how you'd handle them. Role-playing with a friend can really help you feel more confident.
✨Tip Number 3
Network like a pro! Connect with current or former employees on LinkedIn. They can give you insider tips about the interview process and what it’s really like to work there.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to engage with us directly.
We think you need these skills to ace Hybrid Customer Advisor - Housing & Resident Services in Macclesfield
Some tips for your application 🫡
Show Off Your Customer Service Skills: Make sure to highlight your customer service experience in your application. We want to see how you've handled enquiries and resolved issues in the past, so share specific examples that demonstrate your skills.
Be Resilient and Adaptable: In a dynamic environment like ours, resilience is key! Let us know how you've thrived in fast-paced situations and adapted to changes. This will show us you're ready for the challenges of the role.
Tailor Your Application: Don’t just send a generic application! Take the time to tailor your CV and cover letter to the job description. We love seeing candidates who take the extra step to align their experiences with what we’re looking for.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Peaks & Plains Housing Trust
✨Know Your Stuff
Before the interview, make sure you understand the role of a Customer Advisor in housing and resident services. Familiarise yourself with common customer enquiries related to repairs and services, so you can confidently discuss how you'd handle them.
✨Show Off Your Customer Service Skills
Prepare examples from your past experiences that highlight your strong customer service skills. Think about times when you went above and beyond for a customer or resolved a tricky situation. This will demonstrate your ability to thrive in a dynamic environment.
✨Be Resilient and Adaptable
The role requires a resilient attitude, so be ready to discuss how you've handled challenging situations in the past. Share stories that showcase your adaptability and how you manage stress while maintaining excellent service.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team culture, training processes, and what success looks like in this role. This shows your genuine interest in the position and helps you assess if it’s the right fit for you.