Peaks & Plains Housing Trust in Macclesfield is seeking a Customer Experience & Quality Lead to enhance the customer journey across phone and digital channels, and to improve planning and scheduling activities. You will design induction and development learning, mentor colleagues and ensure high standards of service.
You will use quality assurance, customer insight and continuous improvement to optimise resources, outcomes and value for money for customers.
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Customer Experience & Quality Lead – Flexible, Remote-Ready in Macclesfield employer: Peaks & Plains Housing Trust
As a leading housing provider in Macclesfield, we pride ourselves on fostering a supportive and inclusive work culture that prioritises employee well-being and professional growth. With a competitive salary of £32,000 and the flexibility of an agile working model, our team enjoys a perfect balance of home and office life while contributing to meaningful projects that enhance the community. Join us to be part of our ambitious plans for regeneration and development, where your efforts directly impact the lives of residents across East Cheshire.
Contact Details:
Peaks & Plains Housing Trust Recruitment Team
