Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Provide top-notch customer service and handle various enquiries with confidence.
- Company: Peaks & Plains Housing Trust, dedicated to improving lives in Macclesfield.
- Benefits: Competitive salary, health cash plan, generous holiday allowance, and flexible working options.
- Why this job: Join a passionate team and make a real difference in your community.
- Qualifications: Resilient personality and strong communication skills required.
- Other info: Enjoy a supportive environment with excellent training and development opportunities.
The predicted salary is between 21000 - 25000 £ per year.
Macclesfield, Cheshire
£24,937 increasing to £25,678 after 6 months
Full time 37 hours per week (permanent).
Hours rotating between 8.30 am - 4.30 pm and 9.00 am - 5.00 pm
Peaks & Plains Housing Trust is a local company with a portfolio of approximately 5000 homes in Macclesfield and the surrounding areas. We are passionate about what we do in providing high quality homes and investing in our communities to improve people's lives.
We are excited to announce that we now have a full time Customer Services Advisor vacancy within our fantastic Customer Experience team. Customers are at the heart of everything we do and we are looking for someone who will be committed to the Customer Experience team long term, being at the forefront in delivering a first class service to our residents.
As an advisor you will be dealing with different types of enquiries including repairs, rents, anti-social behaviour and investment works. To do this, we're looking for someone who is confident in dealing with different sorts of questions, has a resilient personality and thrives within a multi-channel contact centre.
Our team deal with calls, emails and live chats so no two days are the same. The role comes with great benefits too, from a health cash plan to a generous holiday allowance, agile working and a focus on training and development.
Once initial training is completed at the office (around 3 months), you'll have the option to undertake some days working from our stylish office and other days working from home. Wherever you are working, you'll be made to feel part of a really expert and supportive team.
Closing Date: 19th February 2026
Customer Advisor in Macclesfield employer: Peaks & Plains Housing Trust
Contact Detail:
Peaks & Plains Housing Trust Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Advisor in Macclesfield
✨Tip Number 1
Get to know the company! Research Peaks & Plains Housing Trust and understand their values and mission. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since you'll be dealing with various enquiries, it's crucial to be clear and confident. Try role-playing different scenarios with a friend or family member to get comfortable with handling questions.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend local events related to customer service. This can give you insider tips and might even lead to a referral, which is always a bonus!
✨Tip Number 4
Apply through our website! We want to see your application come through directly. It shows initiative and gives us a chance to see your enthusiasm for the role right from the start.
We think you need these skills to ace Customer Advisor in Macclesfield
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight how your skills and experiences align with the Customer Advisor role. We want to see your passion for customer service shine through!
Showcase Your Communication Skills: Since you'll be dealing with various enquiries, it's crucial to demonstrate your communication prowess. Use clear and concise language in your application to reflect how you would interact with our residents.
Highlight Resilience and Adaptability: The role requires a resilient personality, so share examples of how you've handled challenging situations in the past. We love seeing candidates who can thrive in a dynamic environment like ours!
Apply Through Our Website: For the best chance of success, make sure to submit your application through our website. This way, we can easily track your application and get back to you quicker!
How to prepare for a job interview at Peaks & Plains Housing Trust
✨Know the Company Inside Out
Before your interview, take some time to research Peaks & Plains Housing Trust. Understand their mission, values, and the services they provide. This will not only help you answer questions more effectively but also show your genuine interest in being part of their team.
✨Prepare for Common Customer Scenarios
As a Customer Advisor, you'll be handling various enquiries. Think about potential scenarios you might face, like dealing with complaints or providing information on repairs. Practising your responses can help you feel more confident and ready to impress during the interview.
✨Showcase Your Communication Skills
Since the role involves multi-channel communication, be prepared to demonstrate your communication skills. You might be asked to role-play a customer interaction, so practice speaking clearly and empathetically. Highlight any previous experience where you've successfully resolved customer issues.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! This shows your enthusiasm for the role. You could ask about the team dynamics, training opportunities, or how success is measured in the Customer Experience team. It’s a great way to engage and leave a lasting impression.
