At a Glance
- Tasks: Be the go-to person for residents on compliance issues and ensure their safety.
- Company: A leading housing provider in Macclesfield with a commitment to community.
- Benefits: 29 days holiday, birthday leave, great pension, health cash plan, and training opportunities.
- Other info: Enjoy a modern office vibe with flexible working options.
- Why this job: Make a real difference in people's lives while growing your career in a supportive environment.
- Qualifications: Customer service experience and knowledge of compliance programmes are essential.
The predicted salary is between 32000 - 32000 £ per year.
We are a housing provider in Macclesfield with over 5,000 properties across East Cheshire and the surrounding areas. We are ambitious with plans to build more homes, regenerate local areas and invest in our properties. We provide housing to those in housing need and aim to be a great landlord for our customers.
A fantastic opportunity has arisen for a Compliance Customer Liaison Officer to join our team. The key responsibilities of the role will be to assist the Compliance team by providing an effective and efficient customer liaison service, acting as a main point of contact for residents in relation to statutory and planned compliance activity (for example gas safety, electrical safety, fire safety and other property compliance requirements), with a particular focus on engaging customers and securing access to hard-to-access properties.
You will also support the planning, coordination and delivery of compliance programmes, driving high levels of tenant satisfaction through proactive communication, education and reassurance regarding compliance requirements. This role is expected to be office and site based, with a minimum of one day per week working from our office and a minimum of one day per week working on site (subject to service need).
We can offer you:
- 29 days holiday per year plus birthday leave and Bank Holidays
- A great pension scheme that is tailored to suit your needs
- A focus on your health and wellbeing including access to our Health Cash Plan offering a variety of benefits and discounts.
- Training and development opportunities - let us help you reach your career goals.
- A modern office with a friendly working environment
- Scope for some agile working (homeworking) and flexibility of working hours balanced with operational needs.
To succeed you will have customer facing experience alongside experience of liaising with contractors and/or operatives to coordinate appointments, access and customer communications. In addition, you will have experience of supporting the delivery of compliance programmes (e.g., gas, electrical, fire safety) and/or planned operational activity. Excellent communication and administrative skills are required, along with the ability to analyse data and produce reports.
For full Requirements of the role please see the job description attached to the advert. Our values are at the core of everything we do, so we are looking for someone whose values align with ours and will embed these too!
Closing Date: Tuesday 9th June 2026
Compliance Customer Liaison Officer in Macclesfield employer: Peaks & Plains Housing Trust
As a leading housing provider in Macclesfield, we pride ourselves on being an excellent employer that prioritises employee wellbeing and professional growth. With a supportive work culture, generous benefits including 29 days of holiday plus birthday leave, and a commitment to training and development, we empower our staff to thrive while making a meaningful impact in the community. Join us in our mission to provide quality housing and enhance tenant satisfaction in a dynamic and flexible working environment.
Contact Details:
Peaks & Plains Housing Trust Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Compliance Customer Liaison Officer in Macclesfield
✨Tip Number 1
Network like a pro! Reach out to people in the housing sector, especially those who work in compliance. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Prepare for interviews by brushing up on compliance topics relevant to the role. Show us you know your stuff about gas safety, electrical safety, and fire safety – it’ll impress the hiring team!
✨Tip Number 3
Don’t underestimate the power of follow-ups! After an interview, drop a quick thank-you email to express your appreciation and reiterate your enthusiasm for the role. It keeps you fresh in their minds.
✨Tip Number 4
Apply through our website! We love seeing applications directly from candidates who are genuinely interested in joining our mission. Plus, it shows you’re proactive and keen to be part of our team.
We think you need these skills to ace Compliance Customer Liaison Officer in Macclesfield
Some tips for your application 🫡
Tailor Your CV:Make sure your CV speaks directly to the role of Compliance Customer Liaison Officer. Highlight your customer-facing experience and any relevant compliance programmes you've supported. We want to see how your skills align with our mission!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about compliance and how you can help us engage with our residents. Keep it friendly and professional, just like we are at StudySmarter.
Showcase Your Communication Skills:Since this role involves a lot of communication, make sure to demonstrate your excellent communication skills in your application. Whether it's through clear writing or examples of past interactions, we want to see how you connect with people!
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Peaks & Plains Housing Trust
✨Know Your Compliance Stuff
Make sure you brush up on the key compliance areas mentioned in the job description, like gas safety and fire safety. Being able to discuss these topics confidently will show that you're serious about the role and understand its importance.
✨Show Off Your Customer Skills
Since this role is all about customer liaison, think of examples from your past experiences where you've successfully engaged with customers. Be ready to share how you handled difficult situations or ensured customer satisfaction.
✨Prepare for Scenario Questions
Expect questions that ask how you'd handle specific situations, like securing access to hard-to-reach properties. Practise your responses to these scenarios so you can demonstrate your problem-solving skills and proactive approach.
✨Align with Their Values
Research the company's values and think about how your own align with them. During the interview, weave in examples that reflect these values, showing that you're not just a fit for the role but also for the company culture.
