At a Glance
- Tasks: Plan and coordinate repairs appointments to ensure efficient service delivery.
- Company: Join Peaks & Plains Housing Trust, dedicated to providing safe homes for all.
- Benefits: Enjoy 28 days annual leave, competitive salary, and a supportive work environment.
- Other info: Opportunity for growth in a dynamic team focused on continuous improvement.
- Why this job: Make a real difference in your community by enhancing customer service and operational efficiency.
- Qualifications: Strong organisational skills and experience in a busy scheduling environment.
The predicted salary is between 29918 - 29918 £ per year.
Location: Ropewalks, Newton Street, Macclesfield, Cheshire
Salary: £29,918.94 per annum FTC 9-Months
At Peaks & Plains Housing Trust, we believe everyone deserves a safe, secure place to call home. We manage over 5,000 homes across East Cheshire and the High Peak and are committed to delivering excellent services for our customers while investing in our homes, communities and people.
We're looking for an organised and customer-focused Work Planner to join our Property Services team. This is an exciting opportunity to play a vital role in ensuring our repairs service runs efficiently by planning and coordinating appointments, maximising the use of our operatives and contractors, and helping us deliver an outstanding service to our customers.
What you'll be doing
- Plan and schedule repairs appointments using our scheduling and housing management systems.
- Monitor diaries and allocate work to maximise operative productivity and minimise travel time.
- Respond to telephone calls, emails and system updates, resolving queries and complaints professionally and efficiently.
- Work closely with managers and operatives to reallocate resources when priorities change or emergencies arise.
- Maintain accurate scheduling data, resource profiles and absence records.
- Produce reports and management information to support service performance.
- Ensure repairs are completed within agreed timescales and Key Performance Indicators (KPIs).
- Help identify opportunities to improve planning processes and deliver better outcomes for our customers.
- Always work safely and in line with legislation, regulatory requirements and Trust policies.
What we're looking for
- Experience working in a busy operational or scheduling environment.
- Strong planning and organisational skills with the ability to prioritise competing demands.
- Excellent IT skills and confidence using Microsoft Office and scheduling or housing management systems.
- Experience handling customer enquiries and complaints by telephone, in writing and face to face.
- Excellent communication skills and the ability to build positive working relationships with colleagues and customers.
- Strong problem-solving skills and the ability to remain calm under pressure.
- A proactive, flexible approach with a commitment to continuous improvement.
It would also be beneficial if you have:
- Experience within social housing.
- Knowledge of repairs and maintenance services.
- Experience of workforce scheduling systems.
Why join us?
We know our people are our greatest asset, so we offer a fantastic range of benefits, including: Minimum 28 days annual leave plus
Work Planner in London employer: Peaks & Plains Housing Trust
As a leading housing provider in Macclesfield, we pride ourselves on fostering a supportive and inclusive work culture that prioritises employee well-being and professional growth. With a competitive salary of £32,000 and the flexibility of an agile working model, our team enjoys a perfect balance of home and office life while contributing to meaningful projects that enhance the community. Join us to be part of our ambitious plans for regeneration and development, where your efforts directly impact the lives of residents across East Cheshire.
Contact Details:
Peaks & Plains Housing Trust Recruitment Team
