At a Glance
- Tasks: Manage the Section 20 consultation process and support leaseholders with major works.
- Company: A leading housing provider in Macclesfield with ambitious growth plans.
- Benefits: 29 days holiday, birthday leave, pension scheme, health benefits, and training opportunities.
- Other info: Flexible working options and a friendly office environment.
- Why this job: Make a real difference in the community while developing your career in housing.
- Qualifications: Strong organisational skills, attention to detail, and customer-focused communication.
The predicted salary is between 36100 - 36100 £ per year.
We are a housing provider in Macclesfield with over 5,000 properties across East Cheshire and the surrounding areas. We are ambitious with plans to build more homes, regenerate local areas and invest in our properties. We provide housing to those in housing need and aim to be a great landlord for our customers.
A fantastic opportunity has arisen for a Section 20 Officer to join our team and play a key role in managing and administering the Section 20 consultation process for leasehold major works and qualifying long-term agreements.
The key responsibilities of the role will be to:
- Oversee the Section 20 consultation process, ensuring all statutory requirements and legal timescales are met.
- Prepare and issue consultation notices, updates and correspondence to leaseholders, providing clear and accurate information about proposed works, costs, timescales and potential charges.
- Act as an important point of contact for leaseholders throughout the consultation and works process, responding to enquiries and concerns and coordinating observations and nominations.
- Work closely with internal teams and stakeholders to support the effective delivery of major works programmes, ensuring accurate records are maintained and that consultations, approvals and decisions are properly documented.
- Monitor costs and support the recovery of eligible charges from leaseholders, as well as support the management of sinking funds and ensure contributions and major works expenditure are accurately recorded and communicated.
- Identify and manage risks associated with Section 20 requirements, helping to prevent delays, disputes and potential legal challenges.
This is an important role in ensuring the Trust meets its statutory obligations when carrying out leasehold major works and qualifying long-term agreements, whilst providing a transparent, accountable and customer-focused service.
We can offer you:
- 29 days holiday per year plus birthday leave and Bank Holidays
- A great pension scheme that’s tailored to suit your needs
- A focus on your health and wellbeing, including access to our Health Cash Plan offering a variety of benefits and discounts
- Training and development opportunities to help you reach your career goals
- A modern office with a friendly working environment
- Agile working, with the opportunity to work from home alongside regular attendance at our Head Office
- Occasional site visits across our housing portfolio, mainly covering Macclesfield, Congleton, Knutsford and Wilmslow, with some properties in High Peak, Poynton and Nantwich.
To succeed in this role, you will have strong organisational skills and excellent attention to detail, with experience of maintaining accurate records, monitoring deadlines and ensuring compliance with procedures. You will be customer-focused and confident communicating with leaseholders and internal stakeholders.
You will ideally have knowledge and understanding of leasehold legislation, alongside excellent communication, interpersonal, problem-solving and analytical skills. You will also be self-motivated, flexible and able to adapt to changing workloads and organisational demands.
Our values are at the core of everything we do, so we are looking for someone whose values align with ours and who will embed these in everything they do. We are one team with one goal, solution-focused, customer-focused, committed to doing the right thing, and we respect and celebrate our differences.
Closing Date: 25th August 2026
Leasehold & Section 20 Officer (Part-Time) - Housing employer: Peaks & Plains Housing Trust
As a leading housing provider in Macclesfield, we pride ourselves on fostering a supportive and inclusive work culture that prioritises employee well-being and professional growth. With a competitive salary of £32,000 and the flexibility of an agile working model, our team enjoys a perfect balance of home and office life while contributing to meaningful projects that enhance the community. Join us to be part of our ambitious plans for regeneration and development, where your efforts directly impact the lives of residents across East Cheshire.
Contact Details:
Peaks & Plains Housing Trust Recruitment Team
