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- Tasks: Lead the Income Team to ensure timely recovery of rent and charges.
- Company: Join a dynamic housing provider in Macclesfield with ambitious growth plans.
- Benefits: Enjoy 29 days holiday, flexible working, and a generous pension scheme.
- Why this job: Make a real impact in a supportive environment focused on performance and wellbeing.
- Qualifications: Experience in housing or income management with strong leadership skills required.
- Other info: Values-driven culture; we want someone who shares our commitment to community.
The predicted salary is between 38000 - 57000 £ per year.
Job Description
Income Manager
Macclesfield (SK11 6UJ)
Up to £47,700 per annum
We’re a housing provider in Macclesfield with over 5000 properties across East Cheshire and the surrounding areas. We’re ambitious with plans to build more homes, regenerate local areas and invest in our properties.
A Fantastic opportunity has arisen for an Income Manager to lead and manage the Income Team within the Trust.
We can offer you:
- A minimum of 29 days holiday per year inclusive of Christmas shut down, (plus birthday leave and bank holidays).
- Attractive Defined Contribution Pension Scheme with Employer’s contributions up to 12%
- Agile Working with the opportunity for Flexible working hours and home working
- A focus on your health and wellbeing including access to our Health Cash Plan offering a variety of benefits and discounts.
- Training and development. Let us know where you want to get to and we’ll help you get there.
- A state-of-the-art modern office with a friendly working environment
In this critical role you will take overall responsibility for ensuring the efficient and timely recovery of rent, service charges, legal fees, and recharges for current and former tenants. You will be expected to maintain a strong culture of performance management within the service that is both customer-focused and encourages early intervention and prevention as the primary approach to resolving tenant’s arrears.
To succeed you’ll have substantial experience of working in a housing or income management role with proven leadership experience of motivating and enthusing others to achieve, sustain and exceed performance. You will have excellent knowledge of housing law, welfare reform and good practice relevant to income collection and debt recovery across various tenures. You will also have experience of working with targets and KPI’s, possess highly developed relationship building skills, with the ability to influence others and manage conflict to resolution.
If you would like to play a part in driving our business forward, we’d love to hear from you.
Our Values are at the core of everything we do, so we are looking for someone whose values agree with ours and will embed these too!
Closing date: Thursday 31st July 2025
Closing date: 31st July
Shortlist date – 1st August
Interview date: TBC
Income Manager employer: Peaks & Plains Housing Trust
Contact Detail:
Peaks & Plains Housing Trust Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Income Manager
✨Tip Number 1
Familiarise yourself with the latest housing laws and welfare reforms. This knowledge will not only help you in interviews but also demonstrate your commitment to staying updated in the field.
✨Tip Number 2
Network with professionals in the housing sector, especially those in income management roles. Attend local events or join relevant online forums to build connections that could provide insights or referrals.
✨Tip Number 3
Prepare to discuss specific examples of how you've successfully managed teams and improved performance in previous roles. Highlighting your leadership skills will be crucial for this position.
✨Tip Number 4
Research our organisation's values and mission. Be ready to articulate how your personal values align with ours, as cultural fit is essential for us when selecting candidates.
We think you need these skills to ace Income Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in housing or income management. Emphasise your leadership skills and any achievements related to performance management, as these are crucial for the Income Manager role.
Craft a Compelling Cover Letter: Write a cover letter that reflects your understanding of the company's values and how your personal values align with them. Discuss your experience with rent recovery and your approach to motivating teams, as this will resonate with the hiring team.
Showcase Relevant Skills: In your application, clearly outline your knowledge of housing law and welfare reform. Provide examples of how you've successfully managed targets and KPIs in previous roles, as this is essential for the position.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any errors. A polished application demonstrates attention to detail and professionalism, which are key traits for an Income Manager.
How to prepare for a job interview at Peaks & Plains Housing Trust
✨Know Your Housing Law
Make sure you brush up on your knowledge of housing law and welfare reform. Being able to discuss these topics confidently will show that you understand the legal framework surrounding income management, which is crucial for the role.
✨Demonstrate Leadership Skills
Prepare examples of how you've motivated and led teams in the past. Highlight specific instances where your leadership has resulted in improved performance or conflict resolution, as this will be key to showcasing your suitability for the Income Manager position.
✨Understand Performance Management
Familiarise yourself with performance management techniques and how they apply to income collection. Be ready to discuss how you would implement a culture of performance management within the team, focusing on customer service and early intervention.
✨Align with Company Values
Research the company's values and think about how your personal values align with them. Be prepared to discuss this during the interview, as cultural fit is often just as important as skills and experience.
