At a Glance
- Tasks: Assist customers with enquiries about repairs, rents, and more in a dynamic contact centre.
- Company: Peaks & Plains Housing Trust, dedicated to providing quality homes and thriving communities.
- Benefits: Health cash plan, discounts, generous holiday allowance, and flexible working options.
- Other info: Inclusive workplace promoting diversity and offering excellent training and development opportunities.
- Why this job: Join a passionate team focused on delivering exceptional customer service and making a difference.
- Qualifications: Resilient personality and confidence in handling diverse customer queries.
The predicted salary is between 28800 - 43200 £ per year.
Full time 37 hours per week (permanent). Hours rotating between 8.30 am-4.30 pm and 9.00 am-5.00 pm.
Peaks & Plains Housing Trust is a local company with a portfolio of approximately 5000 homes in Macclesfield and the surrounding areas. We are passionate about providing high quality homes and investing in our communities to improve people's lives. We are excited to announce that we now have a full time Customer Services Advisor vacancy within our fantastic Customer Experience team. Customers are at the heart of everything we do and we are looking for someone who will be committed to the Customer Experience team long term, being at the forefront in delivering a first class service to our residents.
Responsibilities
- As an advisor you will be dealing with different types of enquiries including repairs, rents, anti-social behaviour and investment works.
- You will be confident in dealing with different sorts of questions, have a resilient personality and thrive within a multi-channel contact centre.
- Our team deals with calls, emails and live chats so no two days are the same.
Benefits
- Health cash plan
- Training on the job
- Discounts and cashback on big brands
- A generous holiday allowance
- Agile working with the option to work from home after training
- Focus on training and development
Once initial training is completed at the office (around 3 months) you’ll have the option to undertake some days working from our stylish office and other days working from home.
Closing Date 19th February 2026
About Us
We manage over 5000 homes across East Cheshire and the High Peak and exist to work together to provide safe homes and thriving communities by addressing local housing need.
Equality, Diversity and Inclusion
We are committed to equality, diversity and inclusion and we seek to attract and retain talented people from a diverse range of backgrounds and communities to bring different perspectives and ideas to benefit the organisation and its customers. We promote an inclusive environment in which our staff can thrive and feel that they belong. We welcome and encourage applications from people of all backgrounds and will support with any reasonable adjustments needed during the recruitment process.
Customer Advisor employer: Peaks & Plains Housing Trust
Peaks & Plains Housing Trust is an exceptional employer dedicated to enhancing the lives of our residents in Macclesfield and surrounding areas. With a strong focus on employee development, we offer comprehensive training, a generous holiday allowance, and the flexibility of agile working arrangements post-training. Our inclusive work culture fosters diversity and encourages personal growth, making it a rewarding place for those passionate about customer service and community impact.
Contact Details:
Peaks & Plains Housing Trust Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer Advisor
✨Tip Number 1
Get to know the company! Research Peaks & Plains Housing Trust and understand their values and mission. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! As a Customer Advisor, you'll be dealing with various enquiries. Role-play different scenarios with friends or family to build your confidence in handling calls, emails, and live chats.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend local events related to housing and community services. This can give you insider knowledge and potentially a foot in the door when applying.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you're proactive and serious about joining the Customer Experience team at Peaks & Plains.
We think you need these skills to ace Customer Advisor
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your application to highlight how your skills and experiences align with the Customer Advisor role. We want to see how you can contribute to our mission of providing top-notch service to our residents.
Show Your Passion for Customer Service:In your written application, let us know why you're passionate about customer service. Share any relevant experiences that demonstrate your commitment to delivering a first-class experience, as this is at the heart of what we do.
Be Clear and Concise:Keep your application clear and to the point. We appreciate well-structured responses that are easy to read. Avoid jargon and focus on communicating your ideas effectively, so we can see your potential right away.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Peaks & Plains Housing Trust
✨Know the Company Inside Out
Before your interview, take some time to research Peaks & Plains Housing Trust. Understand their mission, values, and the services they provide. This will not only help you answer questions more effectively but also show your genuine interest in being part of their team.
✨Prepare for Common Customer Scenarios
As a Customer Advisor, you'll be handling various enquiries. Think about potential scenarios you might face, like dealing with repairs or anti-social behaviour. Prepare examples from your past experiences that demonstrate your problem-solving skills and resilience in challenging situations.
✨Showcase Your Communication Skills
Since the role involves multi-channel communication, practice articulating your thoughts clearly and concisely. You might want to do mock interviews with friends or family, focusing on how you would handle calls, emails, and live chats. This will help you feel more confident during the actual interview.
✨Emphasise Your Commitment to Customer Experience
Make it clear that you understand the importance of customer satisfaction. Share your passion for providing excellent service and how you can contribute to the Customer Experience team. Highlight any relevant experience where you went above and beyond for customers in previous roles.
