At a Glance
- Tasks: Engage with residents and ensure compliance with safety regulations in housing.
- Company: Ambitious housing provider dedicated to community development.
- Benefits: £32,000 salary, 29 days holiday, birthday leave, and flexible working.
- Other info: Dynamic role with opportunities for personal and professional growth.
- Why this job: Make a real difference in people's lives while ensuring their safety and satisfaction.
- Qualifications: Strong communication skills and a passion for customer service.
The predicted salary is between 32000 - 32000 £ per year.
We are a housing provider in Macclesfield with over 5,000 properties across East Cheshire and the surrounding areas. We are ambitious with plans to build more homes, regenerate local areas and invest in our properties. We provide housing to those in housing need and aim to be a great landlord for our customers.
A fantastic opportunity has arisen for a Compliance Customer Liaison Officer to join our team. The key responsibilities of the role will be to assist the Compliance team by providing an effective and efficient customer liaison service, acting as a main point of contact for residents in relation to statutory and planned compliance activity (for example gas safety, electrical safety, fire safety and other property compliance requirements), with a particular focus on engaging customers and securing access to hard-to-access properties.
You will also support the planning, coordination and delivery of compliance programmes, driving high levels of tenant satisfaction through proactive communication, education and reassurance regarding compliance requirements. This role is expected to be office and site based, with a minimum of one day per week working from our office and a minimum of one day per week working on site (subject to service need).
We can offer you: 29 days holiday per year plus birthday leave.
Locations
Compliance Customer Liaison Officer in Cheshire, Warrington employer: Peaks & Plains Housing Trust
As a leading housing provider in Macclesfield, we pride ourselves on our commitment to community and customer satisfaction. Our supportive work culture fosters professional growth, offering employees opportunities to develop their skills while contributing to meaningful projects that enhance local living conditions. With competitive benefits including generous holiday allowances and a focus on employee well-being, we are dedicated to being an employer of choice for those seeking a rewarding career in housing compliance.
Contact Details:
Peaks & Plains Housing Trust Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Compliance Customer Liaison Officer in Cheshire, Warrington
✨Tip Number 1
Network like a pro! Reach out to current employees at the housing provider or similar organisations on LinkedIn. A friendly chat can give us insider info and might just get your foot in the door.
✨Tip Number 2
Prepare for the interview by researching common compliance issues in housing. We want to show that we’re not just passionate about the role, but also knowledgeable about the challenges faced in the industry.
✨Tip Number 3
Practice your communication skills! As a Compliance Customer Liaison Officer, we need to be clear and reassuring. Role-play with a friend to nail down how we’d explain compliance requirements to residents.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure our application gets seen by the right people. Plus, it shows we’re genuinely interested in being part of the team.
We think you need these skills to ace Compliance Customer Liaison Officer in Cheshire, Warrington
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Compliance Customer Liaison Officer role. Highlight any relevant experience you have in customer service and compliance, and don’t forget to mention your communication skills – they’re key for this position!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re passionate about compliance and how you can contribute to our mission of being a great landlord. Keep it engaging and personal – we want to see your personality!
Showcase Your Problem-Solving Skills:In your application, give examples of how you've tackled challenges in previous roles. This could be anything from resolving customer complaints to ensuring compliance with regulations. We love seeing how you think on your feet!
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It’s super easy, and you’ll get all the info you need about the role and our company. Plus, it shows us you’re keen to join our team!
How to prepare for a job interview at Peaks & Plains Housing Trust
✨Know Your Compliance Stuff
Make sure you brush up on the key compliance areas mentioned in the job description, like gas safety and fire safety. Being able to discuss these topics confidently will show that you're serious about the role and understand the importance of compliance in housing.
✨Engage with Customer Focus
Since this role is all about liaising with customers, think of examples from your past experiences where you've successfully engaged with clients or residents. Be ready to share how you’ve handled difficult situations or ensured customer satisfaction.
✨Show Your Team Spirit
This position involves working closely with the Compliance team and other departments. Highlight your teamwork skills and be prepared to discuss how you can contribute to a collaborative environment. Mention any previous experiences where you worked as part of a team to achieve a common goal.
✨Ask Smart Questions
Prepare some thoughtful questions to ask at the end of your interview. This could be about the company’s future plans for compliance or how they measure tenant satisfaction. It shows that you’re genuinely interested in the role and the organisation.
