At a Glance
- Tasks: Plan and coordinate repairs to ensure efficient service delivery.
- Company: Peaks & Plains Housing Trust, dedicated to community and customer service.
- Benefits: 28 days leave, flexible working, health cash plan, and development opportunities.
- Other info: Join a supportive team committed to continuous improvement and inclusivity.
- Why this job: Make a real difference in people's lives while developing your skills.
- Qualifications: Experience in scheduling, strong organisational skills, and excellent communication.
The predicted salary is between 29918 - 29918 £ per year.
Location: Ropewalks, Newton Street, Macclesfield, Cheshire
Salary: £29,918.94 per annum FTC 9-Months
At Peaks & Plains Housing Trust, we believe everyone deserves a safe, secure place to call home. We manage over 5,000 homes across East Cheshire and the High Peak and are committed to delivering excellent services for our customers while investing in our homes, communities and people.
We're looking for an organised and customer-focused Work Planner to join our Property Services team. This is an exciting opportunity to play a vital role in ensuring our repairs service runs efficiently by planning and coordinating appointments, maximising the use of our operatives and contractors, and helping us deliver an outstanding service to our customers.
What you'll be doing
- Plan and schedule repairs appointments using our scheduling and housing management systems.
- Monitor diaries and allocate work to maximise operative productivity and minimise travel time.
- Respond to telephone calls, emails and system updates, resolving queries and complaints professionally and efficiently.
- Work closely with managers and operatives to reallocate resources when priorities change or emergencies arise.
- Maintain accurate scheduling data, resource profiles and absence records.
- Produce reports and management information to support service performance.
- Ensure repairs are completed within agreed timescales and Key Performance Indicators (KPIs).
- Help identify opportunities to improve planning processes and deliver better outcomes for our customers.
- Always work safely and in line with legislation, regulatory requirements and Trust policies.
What we're looking for
- Experience working in a busy operational or scheduling environment.
- Strong planning and organisational skills with the ability to prioritise competing demands.
- Excellent IT skills and confidence using Microsoft Office and scheduling or housing management systems.
- Experience handling customer enquiries and complaints by telephone, in writing and face to face.
- Excellent communication skills and the ability to build positive working relationships with colleagues and customers.
- Strong problem-solving skills and the ability to remain calm under pressure.
- A proactive, flexible approach with a commitment to continuous improvement.
It would also be beneficial if you have:
- Experience within social housing.
- Knowledge of repairs and maintenance services.
- Experience of workforce scheduling systems.
Why join us?
We know our people are our greatest asset, so we offer a fantastic range of benefits, including:
- Minimum 28 days annual leave plus bank holidays.
- An extra day off for your birthday.
- Agile and flexible working arrangements.
- Health Cash Plan.
- Ongoing learning and development opportunities.
- Wellbeing support, including health MOTs and wellbeing events.
- Modern office facilities and a supportive, friendly working environment.
- The opportunity to make a genuine difference to our customers and communities every day.
Our Values
Everything we do is guided by our values. We're looking for someone who shares our commitment to:
- One Team, One Goal: Working together openly and honestly to deliver the best outcomes.
- Solution Focused: Finding better ways of working and taking ownership of challenges.
- Customer Focused, Business Minded: Delivering excellent service while achieving value for money.
- Doing the Right Thing: Taking responsibility, acting with integrity and following through on commitments.
- Respecting and Celebrating Differences: Creating an inclusive workplace where everyone feels valued.
If you're organised, customer-focused and enjoy making a difference behind the scenes to keep services running smoothly, we'd love to hear from you.
Closing Date: 31st July 2026
We reserve the right to close this vacancy early should we receive a high volume of suitable applications.
Shortlist date: 1st August 2026
Interview date: TBC
Locations
Vacature Werkvoorbereider HBO . in Cheshire, Macclesfield employer: Peaks & Plains Housing Trust
As a leading housing provider in Macclesfield, we pride ourselves on fostering a supportive and inclusive work culture that prioritises employee well-being and professional growth. With a competitive salary of £32,000 and the flexibility of an agile working model, our team enjoys a perfect balance of home and office life while contributing to meaningful projects that enhance the community. Join us to be part of our ambitious plans for regeneration and development, where your efforts directly impact the lives of residents across East Cheshire.
Contact Details:
Peaks & Plains Housing Trust Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Vacature Werkvoorbereider HBO . in Cheshire, Macclesfield
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