At a Glance
- Tasks: Liaise with tenants about exciting investment projects in their homes.
- Company: Join Peaks & Plains Housing Trust, a leading housing provider in Macclesfield.
- Benefits: Enjoy 28 days holiday, flexible working, and health benefits.
- Other info: Be part of a friendly team with great career growth opportunities.
- Why this job: Make a real difference in your community while developing your career.
- Qualifications: Experience in managing investment programmes and contractor liaison.
The predicted salary is between 35000 - 42000 £ per year.
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Location: Macclesfield
Salary: £35,242.35 per annum
Contract: 3 Year Fixed Term, 37 hours/week
We’re a housing provider in Macclesfield with over 5,000 properties across East Cheshire and surrounding areas. Our ambitions include building more homes, regenerating local areas, and investing in our properties. We aim to serve those in housing need and be a great landlord.
Role Overview: A fantastic opportunity for an Asset Investment Delivery Customer Liaison Officer to support our team. Your main responsibility will be to liaise effectively with tenants about planned investment work on their properties.
We offer:
- 28 days holiday plus birthday leave and Bank Holidays
- A tailored pension scheme
- Flexible working including homeworking options
- Health and wellbeing benefits, including access to our Health Cash Plan
- Training and career development opportunities
- A modern, friendly office environment
Candidate Requirements: Experience in supporting complex, multi-million pound investment programs and liaising with contractors regarding project delivery. For full details, see the attached job description.
Our values are central to our work. We seek someone whose values align with ours and who can embed these within their role. If you’re interested in making a difference, we’d love to hear from you!
Application Deadline: 2nd June 2025
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Asset Investment Delivery Customer Liaison Officer in Macclesfield employer: Peaks & Plains Housing Trust
As a leading housing provider in Macclesfield, we pride ourselves on fostering a supportive and inclusive work culture that prioritises employee well-being and professional growth. With a competitive salary of £32,000 and the flexibility of an agile working model, our team enjoys a perfect balance of home and office life while contributing to meaningful projects that enhance the community. Join us to be part of our ambitious plans for regeneration and development, where your efforts directly impact the lives of residents across East Cheshire.
Contact Details:
Peaks & Plains Housing Trust Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Asset Investment Delivery Customer Liaison Officer in Macclesfield
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Peaks & Plains Housing Trust. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Peaks & Plains Housing Trust before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Asset Investment Delivery Customer Liaison Officer in Macclesfield
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Peaks & Plains Housing Trust:Your cover letter is your chance to shine! Tell us why you want to work at Peaks & Plains Housing Trust specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Peaks & Plains Housing Trust!
How to prepare for a job interview at Peaks & Plains Housing Trust
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
