Lead Neighbourhood Officer
Location: Macclesfield, Cheshire
Salary: £37,717.65 Per Annum
Working Pattern – 37 hours per week
Agile - offering a mix of office, visits and home working
We’re a housing provider in Macclesfield with over 5,000 properties across East Cheshire and the surrounding areas. We’re ambitious with plans to build more homes, regenerate local areas and invest in our properties. We provide housing to those in housing need and aim to be a great landlord for our customers.
A Fantastic opportunity has arisen for a Lead Neighbourhood Officer to join our Neighbourhood’s Team. In this role, you will combine leadership responsibilities with the hands-on delivery of neighbourhood services. You will support the Neighbourhood Team to deliver high quality neighbourhood management services to the Trust’s tenants. Contributing to sustainable communities through the robust tenancy management and efficient letting of empty properties, supporting the Trust’s purpose of working together to provide safe homes and thriving communities.
As well as deputising for the Neighbourhood Manager, you will The Lead Neighbourhood Officer will also act as the operational lead for complex case management, providing oversight, coordination and guidance to colleagues. Working closely with internal colleagues and external agencies, the Lead Neighbourhood Officer will coordinate multi-agency responses, support decision-making, manage organisational risk and ensure vulnerable customers receive appropriate support while balancing tenancy obligations, community wellbeing and regulatory requirements.
To succeed you’ll need to have significant experience in housing management, as well as managing tenancy sustainment, property issues and tenant complaints. You will also need to hold a recognised Level 4 qualification in housing management and demonstrate the skills, knowledge, experience and professional behaviours needed to deliver high-quality housing services in line with the Competence and Conduct Standard.
For full requirements and details of the role please read the attached job description.
We can offer you:
- A minimum of 28 days holiday per year (plus birthday leave and bank holidays).
- Attractive Defined Contribution Pension Scheme with Employer’s contributions up to 12%
- Flexible working hours and a mix of office and home working
- A focus on your health and wellbeing including access to our Health Cash Plan offering a variety of benefits and discounts.
- Continuous training and development opportunities – let us help you reach your career goals.
- A state of the art modern office with a friendly working environment
Our Values are at the core of everything we do, so we are looking for someone whose values agree with ours and will embed these too!
Closing date: 13th November 2026
Shortlist date: 14th November 2026
Interview date: Week commencing 23rd November 2026
Contact Details:
Peaks & Plains Housing Trust Careers Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Lead Neighbourhood Officer in Macclesfield
✨Get Involved in Local Property Events
Dive into local property expos and networking events! Real estate thrives on connections, so attending these events helps us meet potential employers and industry leaders, plus it's a chance to show off your enthusiasm for the field.
✨Connect with Local Agents on Social Media
Follow and engage with local real estate agents and firms on platforms like Instagram and LinkedIn. Sharing their posts and commenting with your insights can put you on their radar and might even lead to job opportunities at companies like Peaks & Plains Housing Trust Careers.
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Got your eye on a specific company like Peaks & Plains Housing Trust Careers? Don't hesitate to send a direct message or an email expressing your interest. Personalise your approach, maybe mentioning a recent listing or project of theirs, and it could set you apart from other candidates.
✨Utilise Property Management Platforms
Check out property management platforms and job boards tailored for the real estate sector. They often have exclusive listings, especially for full-time roles. Don't forget to visit Peaks & Plains Housing Trust Careers's careers page directly; we love seeing passionate candidates applying through our website!
Some tips for your application 🫡
Show Your Real-Estate Savvy:When crafting your CV and cover letter, make sure to highlight any relevant experience in the real estate sector. If you've done internships, assistant roles, or even relevant coursework, lay it out clearly. We want to see your familiarity with market trends, property management, or any sales experience you've got under your belt!
Quantify Your Achievements:In real estate, numbers speak volumes! When detailing your past roles, use concrete figures to demonstrate your achievements. For example, mention how many properties you sold, the percentage increase in client satisfaction, or any successful negotiations. These metrics can give your application that extra punch it needs!
Tailor Your Documents for the Job:Every application should feel personal. When applying for the Lead Neighbourhood Officer role at Peaks & Plains Housing Trust Careers, tweak your CV to focus on aspects that are important to them. If they value client relationships, emphasise your interpersonal skills. We want to see you aligning your experiences with what they're looking for!
Keep It Professional Yet Approachable:While we want you to show off your expertise, don't forget to let your personality shine through in your cover letter. A touch of friendliness can set you apart, especially in real estate where client interaction is key. Show that you're ready not just to work with the property but also with people!
How to prepare for a job interview at Peaks & Plains Housing Trust Careers
✨Know Your Market Trends
In real estate, it’s all about staying ahead of the curve. Make sure we brush up on the latest market trends in the area where Peaks & Plains Housing Trust Careers operates. Being able to discuss local property values, demand, and upcoming developments will show that we’re not just interested in the job, but genuinely invested in the industry.
✨Prepare for Scenario Questions
Expect some scenario-based questions during the interview. We might get asked how we’d handle different client situations or property evaluations. Preparing our responses for common real estate scenarios not only demonstrates our problem-solving skills but also shows that we can think on our feet in a client-facing role.
✨Showcase Your Connections
In full-time real estate, networking is key! Let’s think about our connections in the industry and what we can bring to Peaks & Plains Housing Trust Careers. Whether it’s insights on prospective clients or relationships with local contractors, talking about these experiences can set us apart from other candidates.
✨Demonstrate Technical Savvy
Familiarity with different real estate software tools is a big plus. We should be ready to discuss any platforms we've used, whether it's for property management, CRM, or data analysis. Being comfortable with technology not only makes us more efficient, but also shows that we’re adaptable to the tools used at Peaks & Plains Housing Trust Careers.
