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- Tasks: Join our Income Team to manage arrears recovery and support our community.
- Company: Peaks & Plains, a dynamic housing provider in Macclesfield.
- Benefits: 28 days holiday, flexible working, pension scheme, and health cash plan.
- Other info: Work in a supportive environment with opportunities for personal growth.
- Why this job: Make a real difference in people's lives while developing your career.
- Qualifications: Experience in customer service or income collection is preferred.
The predicted salary is between 32329 - 32329 £ per year.
Macclesfield - Agile working - offering a mix of office and home working
£32,329 per annum
Full Time, Permanent - 37 hours per week
Peaks & Plains is an ambitious and dynamic housing provider with a portfolio of approximately 5000 homes in Macclesfield and the surrounding areas. We are committed to transforming the social and physical landscape for the communities and individuals we work with, providing high quality safe homes, and investing in our thriving communities.
Our Income Team is an enthusiastic group with a commitment to making a difference to our customers. Due to an internal move, we now seek an equally dynamic individual to join us. The role holder will provide a full arrears recovery service and aim to exceed challenging performance targets for the collection of tenancy arrears and recharges. You will prepare all documentation for legal proceedings and provide representation in the County Court for the recovery of arrears and attend evictions as required. You will also liaise with internal teams and external partner agencies, maintain records on the Housing Management system, and assist in the review of policies and procedures relating to rent arrears, recharges and other tenant debts.
In return we can offer you:
- A minimum of 28 days holiday per year (plus birthday leave and bank holidays).
- Agile Working, providing flexibility of working hours. The role is predominantly home-based, with a requirement to attend occasional meetings in our Ropewalks office in Macclesfield.
- Attractive Defined Contribution Pension Scheme with Employers contributions up to 12%
- Access to our Health Cash Plan
- Training and development. Let us know where you want to get to and we’ll help you get there.
- A focus on your health and wellbeing including access to our Health Cash Plan offering a variety of benefits and discounts.
- A state of the art modern office with a friendly working environment
You will have previous practical experience of customer services, housing, income collection, or a related discipline, alongside experience of working in a target-driven environment. You will have an understanding of issues facing local communities and a good working knowledge of welfare benefits. Experience of working in social housing is desirable though not essential. You should have strong communication skills with the confidence to represent at Court and the ability to develop effective relationships with customers. Excellent planning and organisation skills as well as the ability to work under pressure are essential.
Our Values are at the core of everything we do, so we are looking for someone whose values agree with ours and will embed these too! We value our people and care about our customers. It's an exciting time to join the Trust as we grow from strength to strength. Apply now!
Income Officer employer: Peaks & Plains Housing Trust
Contact Detail:
Peaks & Plains Housing Trust Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Income Officer
✨Tip Number 1
Network like a pro! Reach out to people in the housing sector, especially those who work at Peaks & Plains. A friendly chat can open doors and give you insider info about the role.
✨Tip Number 2
Prepare for the interview by brushing up on your knowledge of welfare benefits and local community issues. Show us you understand the challenges our customers face and how you can help!
✨Tip Number 3
Practice your communication skills! Since you'll be representing us in court, it’s crucial to convey your thoughts clearly and confidently. Role-play with a friend to get comfortable.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are genuinely interested in joining our team.
We think you need these skills to ace Income Officer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience that match the Income Officer role. Highlight any relevant customer service or housing experience, and don’t forget to mention your understanding of local community issues!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about the role and how your values align with ours at Peaks & Plains. Keep it engaging and personal – we want to get to know you!
Showcase Your Achievements: When detailing your past roles, focus on specific achievements, especially those related to income collection or working in target-driven environments. Numbers speak volumes, so if you’ve exceeded targets, let us know!
Apply Through Our Website: We encourage you to apply directly through our website for a smoother process. It’s the best way to ensure your application gets into the right hands and shows us you’re keen to join our team!
How to prepare for a job interview at Peaks & Plains Housing Trust
✨Know Your Stuff
Make sure you understand the role of an Income Officer inside out. Familiarise yourself with the responsibilities, especially around arrears recovery and liaising with partner agencies. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Showcase Your Experience
Prepare specific examples from your past work that demonstrate your customer service skills and experience in a target-driven environment. Think about times you've successfully managed arrears or dealt with challenging situations, as these will resonate well with the interviewers.
✨Understand the Community
Research the local community issues that might affect tenants in Macclesfield. Being able to discuss these during your interview will show that you have a genuine interest in making a difference and that you understand the context in which the company operates.
✨Embrace the Values
Familiarise yourself with the company's values and be ready to discuss how your own values align with theirs. This is crucial for demonstrating that you’re not just a fit for the role, but also for the team culture at Peaks & Plains.