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- Tasks: Manage tenancy arrears and provide exceptional recovery services.
- Company: Dynamic housing provider in Macclesfield with a focus on community.
- Benefits: Agile working, training support, and a strong emphasis on well-being.
- Other info: Join a supportive team with opportunities for personal growth.
- Why this job: Make a real difference in the community while developing your skills.
- Qualifications: Customer service experience and strong communication skills required.
The predicted salary is between 30000 - 40000 £ per year.
A dynamic housing provider in Macclesfield is seeking a full-time Arrears Recovery Officer. You will provide a full arrears recovery service, exceeding performance targets for tenancy arrears collection. Your role includes preparing legal documentation, representing in court, and liaising with various stakeholders.
Ideal candidates will have:
- Customer service experience
- Strong communication skills
- An understanding of local community issues
The position offers agile working, training support, and a focus on well-being.
Hybrid/Remote Income & Arrears Officer employer: Peaks & Plains Housing Trust
Contact Detail:
Peaks & Plains Housing Trust Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Hybrid/Remote Income & Arrears Officer
✨Tip Number 1
Network like a pro! Reach out to people in the housing sector, attend local events, and connect with professionals on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by practising common questions related to arrears recovery and customer service. We recommend role-playing with a friend or using online resources to boost your confidence and refine your answers.
✨Tip Number 3
Showcase your understanding of local community issues during interviews. Research the area and be ready to discuss how your skills can help address specific challenges faced by tenants in Macclesfield.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we’re always looking for passionate individuals who want to make a difference in the housing sector.
We think you need these skills to ace Hybrid/Remote Income & Arrears Officer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your customer service experience and any relevant skills that match the job description. We want to see how you can bring value to our team, so don’t be shy about showcasing your strengths!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about the role and how your background aligns with our mission. We love seeing genuine enthusiasm, so let your personality come through.
Showcase Communication Skills: Since strong communication is key for this role, make sure your application reflects that. Use clear and concise language, and don’t forget to proofread for any typos or errors. We appreciate attention to detail!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the position. Plus, it’s super easy – just follow the prompts!
How to prepare for a job interview at Peaks & Plains Housing Trust
✨Know Your Stuff
Make sure you understand the ins and outs of arrears recovery. Brush up on relevant laws and procedures, especially those related to tenancy arrears collection. This will show that you're not just interested in the role but also knowledgeable about what it entails.
✨Showcase Your Customer Service Skills
Since the job requires strong customer service experience, think of specific examples where you've successfully handled difficult situations or resolved conflicts. Be ready to discuss how you can apply these skills to liaise effectively with stakeholders.
✨Communicate Clearly
Strong communication skills are a must for this role. Practice articulating your thoughts clearly and concisely. You might even want to prepare answers to common interview questions, focusing on how you can convey complex information simply.
✨Understand the Community
Familiarise yourself with local community issues that may affect tenants. Showing that you have a genuine interest in the community will demonstrate your commitment to the role and help you connect with the interviewers on a deeper level.