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- Tasks: Join our Income Team to help recover tenancy arrears and support our community.
- Company: Peaks & Plains, a dynamic housing provider in Macclesfield.
- Benefits: 28 days holiday, flexible working, pension scheme, and health cash plan.
- Why this job: Make a real difference in people's lives while developing your career.
- Qualifications: Experience in customer service or income collection is preferred.
- Other info: Join a supportive team with excellent growth opportunities.
Macclesfield - Agile working - offering a mix of office and home working.
£32,329 per annum. Full Time, Permanent - 37 hours per week.
Peaks & Plains is an ambitious and dynamic housing provider with a portfolio of approximately 5000 homes in Macclesfield and the surrounding areas. We are committed to transforming the social and physical landscape for the communities and individuals we work with, providing high quality safe homes, and investing in our thriving communities.
Our Income Team is an enthusiastic group with a commitment to making a difference to our customers. Due to an internal move, we now seek an equally dynamic individual to join us.
The role holder will provide a full arrears recovery service and aim to exceed challenging performance targets for the collection of tenancy arrears and recharges. You will prepare all documentation for legal proceedings and provide representation in the County Court for the recovery of arrears and attend evictions as required. You will also liaise with internal teams and external partner agencies, maintain records on the Housing Management system, and assist in the review of policies and procedures relating to rent arrears, recharges and other tenant debts.
In return we can offer you:
- A minimum of 28 days holiday per year (plus birthday leave and bank holidays).
- Agile Working, providing flexibility of working hours. The role is predominantly home-based, with a requirement to attend occasional meetings in our Ropewalks office in Macclesfield.
- Attractive Defined Contribution Pension Scheme with Employer’s contributions up to 12%.
- Access to our Health Cash Plan.
- Training and development. Let us know where you want to get to and we’ll help you get there.
- A focus on your health and wellbeing including access to our Health Cash Plan offering a variety of benefits and discounts.
- A state of the art modern office with a friendly working environment.
You will have previous practical experience of customer services, housing, income collection, or a related discipline, alongside experience of working in a target driven environment. You will have an understanding of issues facing local communities and a good working knowledge of welfare benefits. Experience of working in social housing is desirable though not essential. You should have strong communication skills with the confidence to represent at Court and the ability to develop effective relationships with customers. Excellent planning and organisation skills as well as the ability to work under pressure are essential.
Our Values are at the core of everything we do, so we are looking for someone who’s values agree with ours and will embed these too! We value our people and care about our customers. It’s an exciting time to join the Trust as we grow from strength to strength. Apply now!
Closing Date: 19th February 2026.
Income Officer in Weston employer: Peaks and Plains Housing
Contact Detail:
Peaks and Plains Housing Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Income Officer in Weston
✨Tip Number 1
Network like a pro! Reach out to people in the housing sector, especially those who work at Peaks & Plains. A friendly chat can open doors and give you insider info that could help you stand out.
✨Tip Number 2
Prepare for the interview by knowing your stuff! Research Peaks & Plains, their values, and recent projects. Show them you’re not just another candidate but someone who genuinely cares about their mission.
✨Tip Number 3
Practice your communication skills! Since you'll be representing the company in court, being articulate and confident is key. Try mock interviews with friends or family to get comfortable.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the team at Peaks & Plains.
We think you need these skills to ace Income Officer in Weston
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your experience in customer service and income collection. We want to see how your skills align with our mission at Peaks & Plains!
Showcase Your Values: We’re all about values here at StudySmarter, so don’t forget to mention how your personal values match ours. This will help us see how you’ll fit into our enthusiastic Income Team.
Be Clear and Concise: When writing your application, keep it straightforward and to the point. We appreciate clarity, so make sure your key achievements and experiences shine through without any fluff!
Apply Through Our Website: For the best chance of success, apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for this exciting opportunity!
How to prepare for a job interview at Peaks and Plains Housing
✨Know Your Stuff
Before the interview, make sure you understand the role of an Income Officer and the specific challenges faced in housing. Familiarise yourself with the company’s values and how they align with your own. This will help you demonstrate your commitment to making a difference in the community.
✨Showcase Your Experience
Prepare examples from your previous roles that highlight your experience in customer service, income collection, or related fields. Be ready to discuss how you've met targets in a high-pressure environment and how you’ve effectively communicated with customers and stakeholders.
✨Practice Court Representation
Since the role involves representing the company in court, it’s crucial to convey your confidence in this area. Brush up on any relevant legal knowledge and practice articulating your thoughts clearly. This will show that you’re prepared for the responsibilities of the position.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions that show your interest in the role and the company. Inquire about the team dynamics, the challenges they face, or how success is measured in the Income Team. This not only demonstrates your enthusiasm but also helps you gauge if the role is the right fit for you.
