At a Glance
- Tasks: Plan and coordinate repairs to ensure efficient service delivery.
- Company: Join Peaks & Plains Housing Trust, dedicated to providing safe homes.
- Benefits: Enjoy 28 days leave, flexible working, and health support.
- Other info: Be part of a supportive team with growth opportunities.
- Why this job: Make a real difference in your community every day.
- Qualifications: Organisational skills and customer service experience are essential.
Location: Ropewalks, Newton Street, Macclesfield, Cheshire
Salary: £29,918.94 per annum
At Peaks & Plains Housing Trust, we believe everyone deserves a safe, secure place to call home. We manage over 5,000 homes across East Cheshire and the High Peak and are committed to delivering excellent services for our customers while investing in our homes, communities and people.
We're looking for an organised and customer-focused Work Planner to join our Property Services team. This is an exciting opportunity to play a vital role in ensuring our repairs service runs efficiently by planning and coordinating appointments, maximising the use of our operatives and contractors, and helping us deliver an outstanding service to our customers.
What you'll be doing
As a Work Planner, you'll be responsible for scheduling and monitoring repairs appointments and emergency works, ensuring the most effective use of available resources while helping us meet our service standards and performance targets.
- Plan and schedule repairs appointments using our scheduling and housing management systems.
- Monitor diaries and allocate work to maximise operative productivity and minimise travel time.
- Respond to telephone calls, emails and system updates, resolving queries and complaints professionally and efficiently.
- Work closely with managers and operatives to reallocate resources when priorities change or emergencies arise.
- Maintain accurate scheduling data, resource profiles and absence records.
- Produce reports and management information to support service performance.
- Ensure repairs are completed within agreed timescales and Key Performance Indicators (KPIs).
- Help identify opportunities to improve planning processes and deliver better outcomes for our customers.
- Always work safely and in line with legislation, regulatory requirements and Trust policies.
What we're looking for
We're looking for someone who enjoys working in a fast-paced environment, has excellent organisational skills and is passionate about delivering great customer service.
- Experience working in a busy operational or scheduling environment.
- Strong planning and organisational skills with the ability to prioritise competing demands.
- Excellent IT skills and confidence using Microsoft Office and scheduling or housing management systems.
- Experience handling customer enquiries and complaints by telephone, in writing and face to face.
- Excellent communication skills and the ability to build positive working relationships with colleagues and customers.
- Strong problem-solving skills and the ability to remain calm under pressure.
- A proactive, flexible approach with a commitment to continuous improvement.
It would also be beneficial if you have:
- Experience within social housing.
- Knowledge of repairs and maintenance services.
- Experience of workforce scheduling systems.
Why join us?
We know our people are our greatest asset, so we offer a fantastic range of benefits, including:
- Minimum 28 days annual leave plus bank holidays.
- An extra day off for your birthday.
- Agile and flexible working arrangements.
- Health Cash Plan.
- Ongoing learning and development opportunities.
- Wellbeing support, including health MOTs and wellbeing events.
- Modern office facilities and a supportive, friendly working environment.
- The opportunity to make a genuine difference to our customers and communities every day.
Our Values
Everything we do is guided by our values. We're looking for someone who shares our commitment to:
- One Team, One Goal – Working together openly and honestly to deliver the best outcomes.
- Solution Focused – Finding better ways of working and taking ownership of challenges.
- Customer Focused, Business Minded – Delivering excellent service while achieving value for money.
- Doing the Right Thing – Taking responsibility, acting with integrity and following through on commitments.
- Respecting and Celebrating Differences – Creating an inclusive workplace where everyone feels valued.
If you're organised, customer-focused and enjoy making a difference behind the scenes to keep services running smoothly, we'd love to hear from you.
Closing Date: 31st July 2026
We reserve the right to close this vacancy early should we receive a high volume of suitable applications.
Shortlist date: 1st August 2026
Interview date: TBC
Work Planner in Macclesfield employer: Peaks and Plains Housing
As a leading housing provider in Macclesfield, we pride ourselves on being an excellent employer that values our employees' growth and well-being. With a supportive work culture, competitive benefits including 29 days of holiday plus birthday leave, and a focus on health and development, we offer a rewarding environment for the Investment Delivery Customer Liaison Officer role. Our commitment to community regeneration and investment in properties ensures that you will be part of meaningful work that makes a real difference in people's lives.
StudySmarter Expert Advice🤫
We think this is how you could land Work Planner in Macclesfield
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Peaks and Plains Housing. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Peaks and Plains Housing before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Work Planner in Macclesfield
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Peaks and Plains Housing:Your cover letter is your chance to shine! Tell us why you want to work at Peaks and Plains Housing specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Peaks and Plains Housing!
How to prepare for a job interview at Peaks and Plains Housing
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
