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- Tasks: Provide top-notch customer service and handle various enquiries in a dynamic environment.
- Company: Peaks & Plains Housing Trust, dedicated to improving lives through quality housing.
- Benefits: Competitive salary, health cash plan, generous holiday allowance, and flexible working options.
- Other info: Enjoy a supportive team culture with excellent training and development opportunities.
- Why this job: Join a passionate team and make a real difference in your community.
- Qualifications: Confident communicator with resilience and a knack for problem-solving.
Macclesfield, Cheshire
£24,937 increasing to £25,678 after 6 months
Full time 37 hours per week (permanent). Hours rotating between 8.30 am - 4.30 pm and 9.00 am – 5.00 pm.
Peaks & Plains Housing Trust is a local company with a portfolio of approximately 5000 homes in Macclesfield and the surrounding areas. We are passionate about what we do in providing high quality homes and investing in our communities to improve people's lives.
We are excited to announce that we now have a full time Customer Services Advisor vacancy within our fantastic Customer Experience team. Customers are at the heart of everything we do and we are looking for someone who will be committed to the Customer Experience team long term, being at the forefront in delivering a first class service to our residents.
As an advisor you will be dealing with different types of enquiries including repairs, rents, anti-social behaviour and investment works. To do this, we’re looking for someone who is confident in dealing with different sorts of questions, has a resilient personality and thrives within a multi-channel contact centre. Our team deal with calls, emails and live chats so no two days are the same.
The role comes with great benefits too, from a health cash plan to a generous holiday allowance, agile working and a focus on training and development. Once initial training is completed at the office (around 3 months), you’ll have the option to undertake some days working from our stylish office and other days working from home. Wherever you are working, you’ll be made to feel part of a really expert and supportive team.
Customer Advisor in Macclesfield employer: Peaks and Plains Housing
Contact Detail:
Peaks and Plains Housing Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Advisor in Macclesfield
✨Tip Number 1
Get to know the company! Research Peaks & Plains Housing Trust and understand their values and mission. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since you'll be dealing with various enquiries, it’s crucial to demonstrate your ability to communicate clearly and effectively. Role-play common scenarios with a friend or family member to build your confidence.
✨Tip Number 3
Show off your resilience! Be ready to share examples of how you've handled challenging situations in the past. Employers love to see candidates who can stay calm under pressure and find solutions to problems.
✨Tip Number 4
Apply through our website! We encourage you to submit your application directly on our site. It not only streamlines the process but also shows your enthusiasm for the role. Plus, you’ll get updates on your application status!
We think you need these skills to ace Customer Advisor in Macclesfield
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for customer service shine through. We want to see that you genuinely care about improving people's lives and are excited about being part of our Customer Experience team.
Tailor Your Application: Make sure to customise your application to highlight your relevant experience. Mention specific examples of how you've dealt with customer enquiries or resolved issues in the past, as this will show us you're a great fit for the role.
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so avoid jargon and make sure your skills and experiences are easy to understand. This will help us see your potential quickly!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Peaks and Plains Housing
✨Know Your Stuff
Before the interview, make sure you understand Peaks & Plains Housing Trust's mission and values. Familiarise yourself with their services and the types of enquiries you’ll be handling as a Customer Advisor. This will show your genuine interest in the role and help you answer questions more confidently.
✨Showcase Your Communication Skills
Since you'll be dealing with various channels like calls, emails, and live chats, practice articulating your thoughts clearly. Consider doing mock interviews with friends or family to refine your responses and ensure you can convey information effectively under pressure.
✨Demonstrate Resilience
The role requires a resilient personality, so be prepared to discuss how you've handled challenging situations in the past. Think of specific examples where you maintained composure and provided excellent service despite difficulties. This will highlight your suitability for the fast-paced environment.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, training opportunities, or how success is measured in the role. This not only shows your enthusiasm but also helps you gauge if the company culture aligns with your values.