At a Glance
- Tasks: Be the go-to person for residents on compliance issues and ensure their safety.
- Company: A leading housing provider in Macclesfield with a commitment to community.
- Benefits: 29 days holiday, birthday leave, great pension, health benefits, and training opportunities.
- Other info: Enjoy a modern office vibe with flexible working options.
- Why this job: Make a real difference in people's lives while growing your career in a supportive environment.
- Qualifications: Customer service experience and knowledge of compliance programmes are essential.
We’re a housing provider in Macclesfield with over 5,000 properties across East Cheshire and the surrounding areas. We’re ambitious with plans to build more homes, regenerate local areas and invest in our properties. We provide housing to those in housing need and aim to be a great landlord for our customers.
A fantastic opportunity has arisen for a Compliance Customer Liaison Officer to join our team. The key responsibilities of the role will be to assist the Compliance team by providing an effective and efficient customer liaison service, acting as a main point of contact for residents in relation to statutory and planned compliance activity, (for example gas safety, electrical safety, fire safety and other property compliance requirements), with a particular focus on engaging customers and securing access to hard-to-access properties.
You will also support the planning, coordination and delivery of compliance programmes, driving high levels of tenant satisfaction through proactive communication, education and reassurance regarding compliance requirements. This role is expected to be office and site based, with a minimum of one day per week working from our office and a minimum of one day per week working on site (subject to service need).
We can offer you:
- 29 days holiday per year plus birthday leave and Bank Holidays
- A great pension scheme that’s tailored to suit your needs
- A focus on your health and wellbeing including access to our Health Cash Plan offering a variety of benefits and discounts.
- Training and development opportunities – let us help you reach your career goals.
- A modern office with a friendly working environment
- Scope for some agile working (homeworking) and flexibility of working hours balanced with operational needs.
To succeed you will have customer facing experience alongside experience of liaising with contractors and/or operatives to coordinate appointments, access and customer communications. In addition, you will have experience of supporting the delivery of compliance programmes, (e.g., gas, electrical, fire safety) and/or planned operational activity. Excellent communication and administrative skills are required, along with the ability to analyse data and produce reports.
For full Requirements of the role please see the job description attached to the advert. Our values are at the core of everything we do, so we are looking for someone who’s values align with ours and will embed these too!
Closing Date: Tuesday 9th June 2026
Compliance Customer Liaison Officer in Macclesfield employer: Peaks and Plains Housing
As a leading housing provider in Macclesfield, we pride ourselves on being an excellent employer that values our employees' growth and wellbeing. With a supportive work culture, comprehensive benefits including 29 days of holiday plus birthday leave, and a focus on training and development, we empower our team to thrive while making a meaningful impact in the community. Join us in our mission to provide quality housing and enhance tenant satisfaction in a modern, flexible working environment.
StudySmarter Expert Advice🤫
We think this is how you could land Compliance Customer Liaison Officer in Macclesfield
✨Tip Number 1
Network like a pro! Reach out to people in the housing sector, especially those who work in compliance. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Prepare for interviews by researching common compliance scenarios. Think about how you’d handle customer concerns regarding safety regulations. We want you to show off your problem-solving skills!
✨Tip Number 3
Practice your communication skills! Since this role is all about liaising with customers and contractors, being clear and confident in your conversations will set you apart from the crowd.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are keen to join our mission of providing great housing.
We think you need these skills to ace Compliance Customer Liaison Officer in Macclesfield
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter to highlight your experience in customer liaison and compliance. We want to see how your skills align with our mission of being a great landlord!
Showcase Your Communication Skills:Since this role is all about effective communication, don’t forget to demonstrate your ability to engage with customers and contractors. Use examples that show how you’ve successfully managed communications in the past.
Highlight Relevant Experience:Be sure to mention any previous roles where you’ve dealt with compliance programmes or safety regulations. We’re looking for someone who understands the importance of these areas in housing!
Apply Through Our Website:We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for this exciting opportunity!
How to prepare for a job interview at Peaks and Plains Housing
✨Know Your Compliance Basics
Make sure you brush up on the key compliance areas relevant to the role, like gas safety, electrical safety, and fire safety. Being able to discuss these topics confidently will show that you're serious about the position and understand the importance of compliance in housing.
✨Showcase Your Customer Skills
Prepare examples from your past experiences where you've successfully engaged with customers or resolved issues. Highlighting your customer-facing experience will demonstrate that you can effectively communicate and reassure residents about compliance activities.
✨Be Ready to Discuss Coordination Experience
Think of specific instances where you've liaised with contractors or managed appointments. This role requires strong coordination skills, so be prepared to explain how you've successfully navigated similar situations in the past.
✨Align with Their Values
Research the company's values and think about how your personal values align with theirs. During the interview, share examples that reflect these values, showing that you're not just a fit for the role but also for the company culture.
