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- Tasks: Join our Income Team to help recover tenancy arrears and support our community.
- Company: Peaks & Plains, a dynamic housing provider in Macclesfield.
- Benefits: 28 days holiday, flexible working, pension scheme, and health cash plan.
- Why this job: Make a real difference in people's lives while developing your career.
- Qualifications: Experience in customer service or income collection; strong communication skills required.
- Other info: Join a supportive team in a modern office with great growth opportunities.
The predicted salary is between 27000 - 36000 £ per year.
Macclesfield - Agile working - offering a mix of office and home working. £32,329 per annum. Full Time, Permanent - 37 hours per week.
Peaks & Plains is an ambitious and dynamic housing provider with a portfolio of approximately 5000 homes in Macclesfield and the surrounding areas. We are committed to transforming the social and physical landscape for the communities and individuals we work with, providing high quality safe homes, and investing in our thriving communities.
Our Income Team is an enthusiastic group with a commitment to making a difference to our customers. Due to an internal move, we now seek an equally dynamic individual to join us.
The role holder will provide a full arrears recovery service and aim to exceed challenging performance targets for the collection of tenancy arrears and recharges. You will prepare all documentation for legal proceedings and provide representation in the County Court for the recovery of arrears and attend evictions as required. You will also liaise with internal teams and external partner agencies, maintain records on the Housing Management system, and assist in the review of policies and procedures relating to rent arrears, recharges and other tenant debts.
In return we can offer you:
- A minimum of 28 days holiday per year (plus birthday leave and bank holidays).
- Agile Working, providing flexibility of working hours. The role is predominantly home-based, with a requirement to attend occasional meetings in our Ropewalks office in Macclesfield.
- Attractive Defined Contribution Pension Scheme with Employer’s contributions up to 12%
- Access to our Health Cash Plan
- Training and development. Let us know where you want to get to and we’ll help you get there.
- A focus on your health and wellbeing including access to our Health Cash Plan offering a variety of benefits and discounts.
- A state of the art modern office with a friendly working environment
You will have previous practical experience of customer services, housing, income collection, or a related discipline, alongside experience of working in a target driven environment. You will have an understanding of issues facing local communities and a good working knowledge of welfare benefits. Experience of working in social housing is desirable though not essential. You should have strong communication skills with the confidence to represent at Court and the ability to develop effective relationships with customers. Excellent planning and organisation skills as well as the ability to work under pressure are essential.
Our Values are at the core of everything we do, so we are looking for someone who’s values agree with ours and will embed these too! We value our people and care about our customers. It’s an exciting time to join the Trust as we grow from strength to strength. Apply now!
Closing Date: 19th February 2026
Income Officer employer: Peaks and Plains Housing
Contact Detail:
Peaks and Plains Housing Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Income Officer
✨Tip Number 1
Network like a pro! Reach out to people in the housing sector, especially those who work at Peaks & Plains. A friendly chat can sometimes lead to opportunities that aren’t even advertised yet.
✨Tip Number 2
Prepare for the interview by researching common questions for Income Officer roles. Think about how your experience aligns with their values and be ready to share specific examples of how you’ve made a difference in previous roles.
✨Tip Number 3
Show off your skills! If you have any relevant certifications or training, make sure to mention them during your conversations. It’s all about demonstrating that you’re the right fit for their dynamic team.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining the Peaks & Plains family.
We think you need these skills to ace Income Officer
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your experience in customer service and income collection. We want to see how your skills align with our mission at Peaks & Plains!
Showcase Your Values: We’re all about values here, so don’t forget to mention how your personal values match ours. Share examples of how you’ve made a difference in your previous roles – we love a good story!
Be Clear and Concise: When writing your application, keep it straightforward and to the point. We appreciate clarity, so make sure your key achievements and experiences shine through without any fluff.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for this exciting opportunity.
How to prepare for a job interview at Peaks and Plains Housing
✨Know Your Stuff
Make sure you understand the role of an Income Officer and the specific challenges faced in housing and income collection. Brush up on relevant legislation, welfare benefits, and the local community issues that might affect tenants. This knowledge will help you answer questions confidently and show your genuine interest in the position.
✨Showcase Your Experience
Prepare to discuss your previous experience in customer service or income collection. Think of specific examples where you've successfully managed arrears or dealt with challenging situations. Use the STAR method (Situation, Task, Action, Result) to structure your answers and highlight your achievements.
✨Demonstrate Your Values
Peaks & Plains values are crucial to their mission. Familiarise yourself with these values and think about how they align with your own. Be ready to share examples of how you've embodied similar values in your past roles, especially in terms of customer care and community engagement.
✨Ask Thoughtful Questions
At the end of the interview, have a few insightful questions prepared. This could be about the team dynamics, the challenges the Income Team is currently facing, or opportunities for professional development. Asking questions shows your enthusiasm for the role and helps you gauge if the company is the right fit for you.
