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- Tasks: Provide top-notch customer service and handle various enquiries in a dynamic environment.
- Company: Peaks & Plains Housing Trust, dedicated to improving lives through quality housing.
- Benefits: Competitive salary, health cash plan, generous holiday allowance, and flexible working options.
- Why this job: Join a passionate team and make a real difference in your community.
- Qualifications: Confident communicator with a resilient personality and a knack for problem-solving.
- Other info: Enjoy a supportive team culture with excellent training and development opportunities.
The predicted salary is between 24937 - 25678 £ per year.
Macclesfield, Cheshire
£24,937 increasing to £25,678 after 6 months
Full time 37 hours per week (permanent). Hours rotating between 8.30 am - 4.30 pm and 9.00 am – 5.00 pm.
Peaks & Plains Housing Trust is a local company with a portfolio of approximately 5000 homes in Macclesfield and the surrounding areas. We are passionate about what we do in providing high quality homes and investing in our communities to improve people's lives.
We are excited to announce that we now have a full time Customer Services Advisor vacancy within our fantastic Customer Experience team. Customers are at the heart of everything we do and we are looking for someone who will be committed to the Customer Experience team long term, being at the forefront in delivering a first class service to our residents.
As an advisor you will be dealing with different types of enquiries including repairs, rents, anti-social behaviour and investment works. To do this, we’re looking for someone who is confident in dealing with different sorts of questions, has a resilient personality and thrives within a multi-channel contact centre. Our team deal with calls, emails and live chats so no two days are the same.
The role comes with great benefits too, from a health cash plan to a generous holiday allowance, agile working and a focus on training and development. Once initial training is completed at the office (around 3 months), you’ll have the option to undertake some days working from our stylish office and other days working from home. Wherever you are working, you’ll be made to feel part of a really expert and supportive team.
Customer Advisor employer: Peaks and Plains Housing
Contact Detail:
Peaks and Plains Housing Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Advisor
✨Tip Number 1
Get to know the company! Research Peaks & Plains Housing Trust and understand their values and mission. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your customer service skills! Since you'll be dealing with various enquiries, think about scenarios you might face and how you'd handle them. Role-playing with a friend can really help you feel more confident when it comes to the real deal.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend local events related to housing and community services. Building relationships can give you insider info and maybe even a referral!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you're proactive and keen to join the team at Peaks & Plains Housing Trust.
We think you need these skills to ace Customer Advisor
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for customer service shine through. We want to see that you genuinely care about improving people's lives and are excited about being part of our Customer Experience team.
Tailor Your Application: Make sure to customise your application to highlight your relevant experience and skills. Mention specific examples of how you've dealt with customer enquiries or challenges in the past, as this will show us you're a great fit for the role.
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so avoid jargon and make sure your key points stand out. This will help us quickly see why you’d be an awesome addition to our team.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Peaks and Plains Housing
✨Know Your Stuff
Before the interview, make sure you understand Peaks & Plains Housing Trust's mission and values. Familiarise yourself with their services and the types of enquiries you might handle as a Customer Advisor. This will show your genuine interest in the role and help you answer questions more confidently.
✨Showcase Your Communication Skills
As a Customer Advisor, you'll be dealing with various channels like calls, emails, and live chats. During the interview, demonstrate your communication skills by being clear and concise in your answers. Practice common customer service scenarios to illustrate how you'd handle different types of enquiries.
✨Emphasise Resilience and Adaptability
The role requires a resilient personality, so be prepared to discuss times when you've faced challenges or difficult situations. Share examples that highlight your ability to stay calm under pressure and adapt to changing circumstances, which is crucial in a multi-channel contact centre.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, training opportunities, or how success is measured in the role. This not only shows your enthusiasm but also helps you gauge if the company culture aligns with your values.
