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- Tasks: Lead the strategy and execution of Service Level Agreement management across tech products.
- Company: Join Apex Fintech Solutions, a leader in digital wealth management innovation.
- Benefits: Enjoy a competitive salary, 28 days leave, and flexible working hours.
- Why this job: Make an immediate impact in a fast-paced, entrepreneurial environment.
- Qualifications: 5+ years in product management with strong analytical and communication skills.
- Other info: Hybrid work model with a vibrant office culture and exciting team events.
The predicted salary is between 43200 - 72000 £ per year.
Apex Fintech Solutions (AFS) powers innovation and the future of digital wealth management by processing millions of transactions daily, to simplify, automate, and facilitate access to financial markets for all. Our robust suite of fintech solutions enables us to support clients such as Stash, Betterment, SoFi, and Webull, and more than 20 million of our clients' customers.
Collectively, AFS creates an environment in which companies with the biggest ideas in fintech are empowered to change the world. As a global organization, we have offices in Austin, Dallas, Chicago, New York, Portland, Belfast, and Manila.
If you are seeking a fast-paced and entrepreneurial environment where you'll have the opportunity to make an immediate impact, and you have the guts to change everything, this is the place for you.
AFS has received a number of prestigious industry awards, including:
- 2021, 2020, 2019, and 2018 Best Wealth Management Company - presented by Fintech Breakthrough Awards
- 2021 Most Innovative Companies - presented by Fast Company
- 2021 Best API & Best Trading Technology - presented by Global Fintech Awards
We are seeking an experienced Senior Product Manager (SLA Management) to own the end-to-end strategy, governance, and execution of Service Level Agreement (SLA) management across our technology products and platforms. You will define customer-facing SLAs and internal Service Level Objectives (SLOs), translate them into product and architectural requirements, and lead cross-functional teams to ensure consistent, measurable, and auditable service delivery. You will partner closely with Engineering, SRE/DevOps, Support, Operations, Legal, and Customer teams to deliver reliable, compliant, and market-differentiating service performance.
Duties/Responsibilities
- Define and execute product strategy, vision, and multi-quarter roadmap
- Generate insights and actionable recommendations aligned to business goals
- Balance day-to-day execution with long-term product vision
- Collaborate with Engineering to define technical requirements, APIs, and system architecture
- Drive product launches and coordinate cross-functional delivery
- Partner with customers and senior business leaders to identify product opportunities
- Build and maintain strong relationships across internal teams and external partners
- Facilitate effective ceremonies and maintain clear stakeholder communications
- Serve as primary point of contact for product-related initiatives
- Define and measure success criteria and KPIs for product features
- Leverage analytics and data tools to drive continuous improvement
- Monitor product performance, adoption, and user satisfaction
- Use insights to inform product roadmap and feature prioritization
Education and/or Experience
- 5+ years of product management experience
- Demonstrated success shipping products at scale
- Experience working in agile development environment
Required Skills/Abilities
- Strong understanding of modern software development practices, APIs, and Agile methodologies
- Proficiency with product management tools such as Jira, Confluence, Figma, or Miro
- Strong analytical skills with experience using SQL, Excel, BI platforms, or similar tools
- Ability to work effectively with engineering teams on technical product decisions
- Exceptional verbal and written communication skills with ability to collaborate across technical and non-technical teams
- Proven ability to prioritize and manage multiple initiatives in fast-paced environments
- Strong analytical and problem-solving skills with attention to detail
- Strategic mindset with capability to navigate ambiguity while delivering impactful solutions
- Strong decision-making skills with ability to challenge norms when necessary
Work Environment
This job operates in a hybrid, office environment 2 days per week.
Our Rewards
We offer a robust package of employee perks and benefits, including a market-leading salary with an annual bonus, 28 days of annual leave plus 10 Northern Ireland national holidays, a training and development budget, and a pension matched up to 7%. Our benefits also cover private health insurance for medical, dental, and optical care, and life insurance. We emphasize work-life balance with flexible working hours, parental leave, a modern city centre office, and a hybrid work schedule that allows for greater flexibility by partially working from home. Additional perks include monthly catered lunches, unlimited drinks and snacks, hackathon events, poker tournaments, and a charitable matching gift program.
EEO Statement
Apex Fintech Solutions is an equal opportunity employer that does not discriminate on the basis of race, color, religion, sex (including pregnancy, sexual orientation, and gender identity), national origin, age, disability, veteran status, marital status, or any other protected characteristic. Our hiring practices ensure that all qualified applicants receive fair consideration without regard to these characteristics.
Disability Statement
Apex Fintech Solutions is committed to creating an inclusive and accessible workplace for all candidates, including those with disabilities. We are dedicated to ensuring equal employment opportunities and providing reasonable accommodations to qualified individuals with disabilities. If you require reasonable accommodations to participate in the application or interview process, please submit your request via the Candidate Accommodation Requests Form. We will work with you to provide the necessary accommodations to ensure your full participation in our hiring process.
Senior Product Manager (SLA Management) in Belfast employer: Peak6 Investments LLC
Contact Detail:
Peak6 Investments LLC Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Product Manager (SLA Management) in Belfast
✨Tip Number 1
Network like a pro! Reach out to current or former employees at AFS on LinkedIn. Ask them about their experiences and any tips they might have for landing the Senior Product Manager role. Personal connections can give you insights that a job description just can't.
✨Tip Number 2
Prepare for the interview by diving deep into AFS's products and services. Understand their SLAs and SLOs, and think about how you can contribute to improving them. Show us that you're not just another candidate; you're someone who’s ready to make an impact from day one!
✨Tip Number 3
Practice your storytelling skills! Be ready to share specific examples of how you've successfully managed product strategies in the past. We want to hear about your journey, challenges, and how you’ve driven results in fast-paced environments.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows us that you’re genuinely interested in being part of the AFS team. Let’s get you started on this exciting journey!
We think you need these skills to ace Senior Product Manager (SLA Management) in Belfast
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Senior Product Manager role. Highlight your experience with SLAs and product management, and show us how your skills align with our needs at AFS.
Showcase Your Achievements: Don’t just list your responsibilities; we want to see your impact! Use metrics and examples to demonstrate how you’ve successfully shipped products at scale and improved service delivery in previous roles.
Be Clear and Concise: When writing your application, keep it straightforward. We appreciate clarity, so make sure your points are easy to understand and directly related to the job description.
Apply Through Our Website: We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Peak6 Investments LLC
✨Know Your SLAs Inside Out
Before the interview, make sure you understand Service Level Agreements (SLAs) and Service Level Objectives (SLOs) thoroughly. Be prepared to discuss how you've defined and executed these in past roles, as this will show your expertise and alignment with the company's needs.
✨Showcase Your Cross-Functional Collaboration Skills
Apex Fintech Solutions values teamwork across various departments. Prepare examples of how you've successfully collaborated with engineering, support, and operations teams in previous projects. Highlight specific outcomes that resulted from these partnerships.
✨Demonstrate Your Analytical Prowess
Since the role requires strong analytical skills, come ready to discuss how you've used data tools like SQL or Excel to drive product decisions. Bring examples of how your insights have led to measurable improvements in product performance or user satisfaction.
✨Prepare for Agile Discussions
Given the emphasis on agile methodologies, brush up on your understanding of agile practices. Be ready to share your experiences working in agile environments, including how you've balanced day-to-day execution with long-term product vision.
