At a Glance
- Tasks: Provide top-notch customer support and troubleshoot technical issues.
- Company: Peak Technologies, a leader in customer service excellence.
- Benefits: Flexible hybrid work, 4 on - 3 off shift, and great employee perks.
- Other info: Exciting opportunities for growth in a supportive environment.
- Why this job: Join a dynamic team and make a difference in customer experiences.
- Qualifications: Strong communication skills and a knack for problem-solving.
The predicted salary is between 25000 - 35000 £ per year.
Peak Technologies is seeking a Customer Service Desk role based in Chippenham, England. The role emphasizes exceptional customer service and technical support, requiring strong communication and troubleshooting skills. Candidates will work in a hybrid environment, balancing office days with remote work.
Responsibilities include:
- Managing customer issues
- Adhering to service level agreements
- Participating in major incident management
The position offers a 4 on - 3 off shift pattern, ensuring a 40-hour work week with various employee benefits.
Technical Customer Support — Incident Owner (Hybrid) in Chippenham employer: Peak Technologies
At Peak Technologies, we pride ourselves on fostering a dynamic work culture that prioritises exceptional customer service and technical excellence. Our hybrid working model allows for flexibility, while our 4 on - 3 off shift pattern ensures a balanced work-life experience. With a strong emphasis on employee growth and a comprehensive benefits package, we are committed to supporting our team in their professional journey in the vibrant town of Chippenham.
StudySmarter Expert Advice🤫
We think this is how you could land Technical Customer Support — Incident Owner (Hybrid) in Chippenham
✨Tip Number 1
Get to know the company! Research Peak Technologies and understand their values and culture. This will help you tailor your conversations during interviews and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your troubleshooting skills! Since the role requires strong technical support abilities, brush up on common issues and solutions related to customer service desks. This will give you confidence when discussing your experience.
✨Tip Number 3
Network like a pro! Connect with current or former employees on LinkedIn. They can provide insider tips about the interview process and what it’s really like to work at Peak Technologies.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage directly with us.
We think you need these skills to ace Technical Customer Support — Incident Owner (Hybrid) in Chippenham
Some tips for your application 🫡
Show Off Your Communication Skills:In your application, make sure to highlight your communication skills. We want to see how you can convey complex technical information in a way that's easy for customers to understand. Use clear and concise language to demonstrate your ability to connect with people.
Tailor Your Experience:When filling out your application, tailor your experience to match the job description. We’re looking for candidates who have strong troubleshooting skills and a knack for customer service. Make sure to include specific examples that showcase your relevant experience.
Be Honest About Your Technical Skills:Don’t be shy about your technical abilities! If you’ve got experience with incident management or customer support tools, let us know. We appreciate honesty and want to understand what you bring to the table, so be upfront about your skills.
Apply Through Our Website:We encourage you to apply through our website for the best chance of getting noticed. It’s super easy, and you’ll be able to provide all the necessary details in one go. Plus, it helps us keep track of your application better!
How to prepare for a job interview at Peak Technologies
✨Know Your Tech Inside Out
Make sure you brush up on your technical knowledge related to customer support. Familiarise yourself with common troubleshooting techniques and the tools used in the industry. This will help you answer technical questions confidently and demonstrate your problem-solving skills.
✨Showcase Your Communication Skills
Since this role requires strong communication, practice explaining complex technical issues in simple terms. You might be asked to role-play a customer interaction, so think about how you can convey empathy and clarity while resolving issues.
✨Understand the Company Culture
Research Peak Technologies and their approach to customer service. Knowing their values and how they handle incidents will allow you to tailor your answers to align with their expectations, showing that you’re a great fit for their team.
✨Prepare for Scenario-Based Questions
Expect questions that ask how you would handle specific customer issues or incidents. Prepare examples from your past experiences where you successfully managed similar situations, highlighting your ability to adhere to service level agreements and maintain customer satisfaction.
